OneTrust · 1 day ago
Senior Customer Success Manager
Chicago, IL
Full-time
Hybrid
Mid, Senior Level
$104K/yr - $156K/yr
5+ years expOneTrust is a leader in enabling organizations to use data and AI responsibly. The Senior Customer Success Manager will act as a trusted advisor for strategic customers, ensuring their satisfaction and driving revenue retention and growth through alignment and adoption of the OneTrust platform.
Artificial Intelligence (AI)ComplianceCyber SecurityData GovernanceInformation TechnologySoftware
Responsibilities
Establish relationships with customer stakeholders and executive sponsors to become a strategic and trusted advisor throughout the customer lifecycle
Act as the primary contact and sherpa to help your customers navigate OneTrust Collaborate cross-departmentally to provide product expertise
Accelerate customer solutions through knowledge of their business and best practice guidance
Deliver forward-thinking communication and manage mission-critical escalations
Align customer’s roadmap with our product roadmap
Advocate for your customer by sharing their key business requirements internally with our Product and Engineering teams and managing their product feature requests
Understand each customer's industry and Trust management strategy to help customer utilize the OneTrust platform to derive maximum business value
Deliver business reviews to communicate strategically with your customers and their executive teams to ensure we are delivering on their business objectives
Utilize adoption metrics to share best practices, nurture value added activities, proactively identify risk and identify growth opportunities
Manage an account portfolio to a Net ARR outcome: balance retention and growth in a way that aligns with OneTrust’s revenue strategy
Utilize adoption stats to gauge customer interaction, identifying opportunities for further training and adoption, or possible expansion opportunities
Deliver and communicate ROI for your customers, throughout their lifecycle, ensuring your customers derive maximum value from their investment OneTrust and fully leverage their subscription
Qualification
Required
BA/BS in a relevant subject is required
5-6+ years in a client-facing role within a CSM, professional services, or technical consulting role
Effective customer-facing communication skills. Proven success in and genuine excitement for working directly with customer
Track record of successful collaboration across corporate functions (Professional Services, Engineering, Sales, and Product Management)
Management of Enterprise, Strategic customers
Impressive verbal and written communication skills, including the ability to chair meetings or host webinars
Ability to build relationships with key customer stakeholders at all levels, including C-suite level
Proficient entrepreneurial skills to thrive in a complex and rapidly evolving environment
Experience implementing SaaS solutions with a interest for technology and demonstrated technical aptitude
Experience using SFDC, Gainsight and other CS Technology applications
An ambitious person who takes the action to get things done – be able to thrive in the dynamic environment that comes with a high-growth company
Benefits
Comprehensive healthcare coverage
Flexible PTO
Equity RSUs
Annual performance bonus opportunities
Retirement account support
14+ weeks of paid parental leave
Career development opportunities
Company-paid privacy certification exam fees
Company
OneTrust
OneTrust is the AI-Ready Governance platform helping organizations accelerate innovation while ensuring responsible data use.
1001-5000 employees
H1B Sponsorship
OneTrust has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (8)
2022 (104)
2021 (110)
2020 (94)
Funding
Current Stage
Late StageTotal Funding
$2.07BKey Investors
Generation Investment ManagementSoftBank Vision FundTCV
2023-07-24Series Unknown· $150M
2023-03-31Secondary Market· $1B
2021-04-06Series C· $210M
Leadership Team
Kabir Barday
Founder, CEO, and Chairman
Guido Torrini
Chief Financial Officer
Recent News
Hypepotamus
2025-12-24
2025-12-02
Company data provided by crunchbase