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Motorola Solutions · 1 day ago

IT Technician (Schaumburg On-Site)

Schaumburg, IL

Full-time

Onsite

Mid Level

$60K/yr - $70K/yr

3+ years exp

Motorola Solutions is a global leader in critical communications and video security technologies. They are seeking an IT Technician who will provide face-to-face and remote support for IT-related incidents, primarily focusing on desktop support and mobile devices, while ensuring high-quality customer service for their employees.

Cyber SecurityTelecommunicationsVideo

Growth Opportunities

No H1B

Responsibilities

Investigate, troubleshoot, and resolve all computer software and or hardware problems for on-site and remote users. These include, but are not limited to, Google Suite, Remote/VPN Connectivity, Printing, MS Office, and Chromebox / Audio-Visual services

Primarily responsible for installing and configuring computer systems following a defined imaging process. Diagnosing hardware and software faults and providing technical support to Motorola Solutions employees and contractors

Create, maintain, and update IT equipment in our asset tracking software

Provide mobile device support to include the setup of devices (iOS, Android, etc.) to connect to the mobile device management system and remote authentication applications

Assist with IT onboarding of resources, including new PC's, loaner PC's, IT Training, etc. Complete IT responsibilities associated with the offboarding of retired resource assets

Track all customer communication and users' requests/problems in the ServiceNow incident tracking system. Ensure customer satisfaction by reviewing and performing follow-up communications on open/closed tickets. Update the associated knowledge base with standard resolutions as required

Coordinate between other IT resources ( internal and external) and vendors to resolve issues and proactively evaluate and avoid future issues related to hardware and software on users' computers

The individual must present a positive customer service experience for fellow employees

Create and maintain in-house documentation; these include but is not limited to checklists, IT Asset Management, general policies, and procedures

Prioritize critical issues and escalate issue(s) following defined processes

Participate in automation and script development for repetitive activities

Expand knowledge and learn new systems and procedures

Able to work independently with minimal supervision

Perform inventory management tasks

Embrace and apply company AI to optimize duties and expand role scope

Qualification

Windows 11 supportMac OS supportServiceNow experienceTechnical troubleshootingGoogle Workspace supportMobile device supportPC hardware knowledgeAnalytical skillsIT asset managementAutomationScriptingBilingual (English/Spanish)Communication skills