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Ridgecrest Conference Center · 1 month ago

Information Technology Specialist - On-Site IT Specialist

Black Mountain, NC

Full-time

Onsite

New Grad, Entry Level

Ridgecrest Conference Center is seeking an On-Site IT Specialist to coordinate IT issues and projects with their managed service provider. The role involves maintaining voice and data networks, troubleshooting hardware and software issues, and providing support for the technology needs of the conference center and summer camps.

Hospitality

Responsibilities

Maintain and troubleshoot voice and data networks, analyzing and resolving issues related to hardware, software, and peripheral devices to ensure seamless operations for the conference center

Stay current on trends and developments in technology, including data networking, hardware, and software, to ensure the organization is up-to-date with best practices and innovations

Develop and maintain detailed documentation for equipment installations, system configurations, and software setups, ensuring that all processes are clearly outlined for future reference and ease of use

Recommend and implement fresh IT projects to keep the organization's technology infrastructure up-to-date, improving both security and efficiency in day-to-day operations

Conduct diagnostics and preventive maintenance to identify potential issues, troubleshoot errors, and ensure the continued smooth functioning of IT systems and devices

Train staff and end users on the proper use of equipment and software, offering support to ensure team members are comfortable with the technology and utilizing it effectively

Assist with network security and data protection, ensuring that systems are secure and that sensitive data is protected in line with organizational policies and regulations

Provide on-call support for emergency IT issues during events or critical operations, ensuring minimal downtime and disruption

Perform other duties as assigned, contributing to the ongoing improvement of the IT infrastructure and ensuring technology aligns with the organization’s needs

Position requires some travel for training/ conferences and evening/weekend work

Qualification

Networking protocolsMicrosoft 365Cisco CertificationsComputer Science degreeAnalytical skillsCustomer service skillsOrganizational skillsProblem-solving skillsInterpersonal skillsAttention to detail