GCI Communication Corp. · 1 month ago
SMC Technician I
6831 Arctic Blvd, Anchorage, AK, 99518, US
Full-time
Hybrid
Mid Level
4+ years expGCI Communication Corp. is a company that provides critical services to Alaskans. They are seeking an SMC Technician I who will monitor and support critical network elements to maintain the continuous operation of the company’s network and system infrastructure, focusing on troubleshooting and resolving network issues.
Telecommunications
Responsibilities
Function and work as a team to troubleshoot complex company network and customer issues using all required skills to perform the necessary duties
Follow procedures to identify and validate trouble conditions and take the appropriate course of action to minimize service interruptions
Consult with employees, other departments, and management to determine the root cause of an incident, outage, or failure of services and determine corrective actions
Perform proactive network status checks as part of normal surveillance activities ensuring optimum performance
Work closely with various engineering groups, network control, and field technicians to develop and implement tools and processes to improve capabilities and ensure quality service levels
Ensure all networks meet industry standards and identified performance goals
Compile and submit notifications and reports on network status and activity
Initiate notifications to management as determined by protocol to ensure the proper operation and maintenance of the company’s network
Monitor the network and associated network elements, investigating and determining the cause of network events and alarms
Perform network troubleshooting and corrective maintenance
Respond to and isolate outages, working with the appropriate technical groups to prevent and/or restore service
Initiate disaster recovery actions as required
Interact with internal teams; the company’s customers and vendors in a professional manner to resolve issues at the lowest level and as timely as possible
Work closely with various engineering and network control technicians to support development and implement tools and processes to improve capabilities ensuring quality service levels
Provide technical support and assistance to senior technicians
Mentor junior technicians as requested
Qualification
Required
A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis
High School diploma or equivalent
Associate degree in Telecommunications, Computer Science, or related field
Minimum of four (4) years of increasing responsibility and experience within a technical network telecommunications environment or related background
Preferred
CCNA (Cisco), Juniper, or SCTE DOCSIS certifications
Telecommunications experience
Other relevant telecom industry or job specific certifications
Knowledge of telecommunications industry network environment and different applications
Demonstrated knowledge of Wireless RF concepts such as UMTS/HSPA, GSM/GPRS/EDGE, CDMA/EVDO, LTE and 5G
Experience with Ericsson and Nortel Wireless Networks
Understanding of RF propagation principles and cellular theory
Knowledge of regulatory agencies and requirements around telecommunication incidents such as RCA, FCC, FAA, NORS, and PSAPs
Knowledge of ITIL framework; specifically Change Management, Service Validation and Testing, and Incident Management
Demonstrated knowledge of RF transmission concepts of multiple access, duplexing, and communications protocols
Understanding of RF transmission principles used in microwave or satellite communications
FCC license is desired
Benefits
$2,500 Hiring Bonus!
Company
GCI Communication Corp.
Hi, we’re glad you’re here! GCI is Alaska’s largest telecommunications provider.
1001-5000 employees
H1B Sponsorship
GCI Communication Corp. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2021 (1)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Becky Windt Pearson
Senior Vice President, General Counsel, and Chief Administrative Officer
Daniel Brogan
VP Supply Chain & Chief Procurement Officer
Company data provided by crunchbase