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Cleary Gottlieb Steen & Hamilton LLP · 1 month ago

Client Account Manager

Washington, DC

Full-time

Hybrid

Senior Level

$175K/yr - $190K/yr

7+ years exp

Cleary Gottlieb Steen & Hamilton LLP is a global leader in the legal profession with a strong commitment to client relationships. The Client Account Manager will oversee billing and collection strategies, ensuring compliance with client requirements and enhancing operational efficiency within finance teams.

Law Practice

H1B Sponsor Likely

Responsibilities

Oversee and lead the entire billing and collection process to ensure accurate and timely invoicing and payment of clients for assigned practice groups and/or offices

Monitor monthly aging AR reports and take appropriate action to ensure each invoice is paid on time and in full; direct teams to follow-up on underpayments and help with resolution, as needed

Performs regular audits of invoices to identify billing errors; identify training or development gaps on team and address

Ensure teams have documented for their areas of responsibility their partner requirements, key client requirements (billing, collecting, fee arrangements) in order to allow more streamlined collaboration and coverage among teams

Identify opportunities to improve billing efficiency and accuracy and implement strategies to achieve these goals

Review and analyze billing and collection data to identify trends and areas for improvement

Respond to billing and AR inquiries

Provide monthly updates on unbilled time and AR status, including reports, metrics and presentations

Collaborate with internal clients and other finance teams, such as Pricing Operations and ebilling, to ensure accurate client invoices, submission requirements, and reporting

Ensure team timely and accurately updates key finance reports (e.g., projection amounts, clear and concise billing or AR comments), to improve reporting for Senior Management

Participate in office and/or practice group meetings to understand strategy, challenges, goals of assigned practice groups or offices. Provide reports/updates, as required

Manage a team and provide training, development, and support

Follow-up with partners to escalate any billing or collection issues or delays

Build strong relationships across finance as well as practice groups and partners

Ensure adequate coverage during busy times (e.g. year-end, month-end)

Develop or maintain billing policies and procedures to ensure compliance with regulatory requirements, internal best practices, as well as client requirements

Provide training on billing best practices, software, reports, tools and any other revenue cycle-related tasks and standard operating procedures

Participate in and assigns personnel, as required, for technology testing and software reviews

Develop continuous process improvement reviews in order to help shorten revenue cycle timing, improve reporting, and matter intake information. Coordinate with technology teams, as needed

Special projects, as assigned

Qualification

BillingCollectionsClient relationship managementOperational improvementsAderantExcel proficiencyWord proficiencyTeam playerCommunicationDetail-orientedInterpersonal skillsCollaborative work

Required

Bachelor's degree in Finance, Business Administration, or related fields

Minimum of 7+ years of relevant billing and client relationship experience at a professional service firm or law firm is required

Minimum of 3 years in a manager role

Proven record of implementing operational and procedural improvements

Proficiency with Excel and Word

Excellent writing, organizational and communication skills, which is effective at all levels, particularly with attorneys

Detail-oriented with a mastery of billing and collections processes, ability to investigate issues and errors, as well as strong interpersonal skills

Ability to work effectively in a collaborative, consensus-driven, partnership environment with highly skilled professionals

Flexibility to work evenings and weekends to meet deadlines

Preferred

Experience with Aderant is a plus

An innovative team player that is willing to pitch in when needed and offer ideas to better the group

Benefits

Health care benefits

Company

Cleary Gottlieb Steen & Hamilton LLP

Cleary Gottlieb is a leading international law firm, with 14 offices located in major financial centers around the world, that has helped shape the globalization of the legal profession for more than 75 years.

Founded in 1946

New York, NY, US

1001-5000 employees

https://www.clearygottlieb.com

H1B Sponsorship

Cleary Gottlieb Steen & Hamilton LLP has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (25)

2024 (21)

2023 (16)

2022 (25)

2021 (13)

2020 (23)