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Liberate · 1 month ago

Staff Software Engineer (DevOps / Platform Engineering)

San Francisco Bay Area / Boston

Full-time

Onsite

Lead/Staff

8+ years exp

Liberate is seeking a seasoned Staff DevOps and Platform Engineer to own and evolve the infrastructure that powers their real-time AI voice and workflow automation systems. This role involves leading the architecture and operation of AWS-based platforms, driving reliability, and mentoring engineers to enhance operational maturity.

Information TechnologyInsurTechSaaSSoftware

Responsibilities

Lead architecture and operation of core AWS infrastructure including PBX systems, EKS, networking, IAM, VPC design, and secure environment isolation

Own and improve Canary routing infrastructure for LRA (LLM REST API) via Traefik and GitOps patterns

Maintain and optimize CI/CD flows including GitHub-based CodeBuild jobs, artifact pipelines, and environment promotion workflows

Manage and evolve MTLS proxy infrastructure used to integrate with carrier systems like Frontline

Own HAProxy-based proxy fleet, certificate lifecycle, root CA management, and IP-restricted ingress patterns

Ensure secure, audited access to production systems, tokens, and root-level accounts

Lead incident response, on-call rotations, and postmortems

Improve reliability metrics (SLA/SLO/SLI) for voice, agent runtime, and workflow systems

Maintain and improve non-obvious production infra details including external service dependencies, version pinning, and update cadences

Partner with AWS Support to optimize pricing, scaling configs, and resource utilization

Modernize developer workflows: streamlined builds, repeatable environments, safe deployment strategies (blue/green, canary, feature flags)

Build internal tools and abstractions to make engineers productive while enforcing safety, configuration hygiene, and compliance requirements

Lead infrastructure-related components of SOC2, pen-testing, and Vanta-driven controls

Ensure auditability, traceability, secure storage of credentials, and alignment with enterprise customer expectations

Work closely with AI Platform, Forward Deployed Engineering, and Product teams to translate business goals into scalable infrastructure decisions

Mentor engineers across DevOps, platform, and backend areas. Help set engineering standards and raise operational maturity across the org

Qualification

AWS expertiseKubernetesTerraformCI/CD systemsPythonHAProxyMTLSLeadership skillsCommunication skills

Required

8+ years of DevOps, SRE, or platform engineering experience operating production systems at scale

Deep hands-on AWS expertise (EKS, IAM, VPC, ALB/NLB, CloudWatch, KMS)

Strong experience with Kubernetes, container orchestration, and multi-environment management

Proficiency with Terraform or other IaC tools and GitOps workflows

High proficiency in Python, Go, or Typescript for tooling, automation, and internal platform services

Experience with Traefik, HAProxy, or similar load-balancing and routing systems

Familiarity with secure network architectures, MTLS, certificate hierarchies, and service-to-service authentication

Strong background managing CI/CD systems such as GitHub Actions and CodeBuild

Ability to lead incidents, design SLOs, and drive reliability across mission-critical systems

Excellent communication and leadership skills in distributed teams

Preferred

Experience with PBX or telephony systems in AWS, SIP routing, or real-time communication pipelines

Experience with voice agents, WebRTC, or low-latency streaming services

Prior work in regulated or enterprise environments where compliance is a first-class requirement

Experience scaling infra in fast-growth startups

Contributions to open source, infrastructure design talks, or technical publications

Company

Liberate

Comprehensive AI Platform for Carriers, Agencies and Brokers Liberate enables you to provide human-like conversation that offers 24/7 support and answers 100% of calls with no wait time.

Founded in 2022

Palo Alto, California, USA

51-200 employees