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Acrisure · 2 weeks ago

Senior Employee Relations Specialist

South Carolina, United States

Full-time

Onsite

Senior Level

5+ years exp

Acrisure is a global Fintech leader that combines technology and human expertise to offer a variety of financial products and services. The Senior Employee Relations Specialist will conduct investigations into employee-related issues, ensure policy compliance, and provide guidance to stakeholders throughout the process.

Financial ServicesInsuranceInsurTech

Responsibilities

Conduct thorough, effective, and impartial investigations in response to complex and sensitive employee related issues, complaints, and grievances, such as harassment, discrimination, retaliation, hostile work environment, and other violations of rules, regulations, policies, and procedures. The Senior level ER Specialist will have the proven ability to independently and effectively facilitate a broad range of cases and investigations, including highly complex matters

Ensure consistent interpretation and application of Acrisure policies and practices in investigations and related matters

Serve as the primary point of contact for assigned investigations and collaborate/coordinate with necessary stakeholders (including Legal where needed) throughout the process and communicate regularly regarding pending investigations

Utilize effective interviewing and documentation strategies & techniques

Expert ability to synthesize multiple data points, identify patterns, corroborate facts, and prepare concise written reports and summaries of findings detailing the factual outcome of the investigation and make well supported recommendations on specific actions, countermeasures, operational improvements, and risk mitigation

Advise concerned parties of report findings appropriately, and track completion of agreed upon actions to a thorough completion of each case

Provide guidance and assist with the development and delivery of appropriate performance feedback and/or action plans including corrective/disciplinary documents and actions

Liaise with relevant legal, HR, business, and other stakeholders to develop and convey all HR related concerns resulting from investigations & provide guidance in addressing employee relations issues, ensuring compliance with company policies and applicable laws and regulations

Maintain a repository of accurate case relevant material in alignment with the Acrisure Confidentiality and Data Retention Policies and applicable legislative requirements, utilizing designated case management tools/processes effectively

Provide guidance and support to HR Business Partners, managers, more junior Employee Relations Specialist(s), and others as needed

Maintain advanced knowledge of applicable employment laws, regulations, and industry best practices related to employee relations, making recommendations for policy updates or changes as necessary

May collaborate with cross-functional teams, including Legal, HR, and other stakeholders as needed to develop and implement effective employee relations educational material, strategies, policies, and/or procedures

May provide other policy, compliance and regulatory functions as assigned

Qualification

Analytical skillsEmployee relations experienceLabor laws knowledgeConflict resolutionReport writingTraining developmentWorkday experienceHRIS systems knowledgeMicrosoft Office SuiteInterpersonal skillsTime managementStrategic thinkingConfidentiality

Required

Strong conflict resolution and mediation skills, with the ability to remain impartial and objective

Experience preparing effective written reports with summaries of findings and appropriate recommendations

Strong analytical skills with the ability to effectively collect and synthesize data and information from disparate sources to make investigative findings and recommendations for remediation of issues

Exceptional problem-solving skills with proven interpretive, evaluative, and constructive thinking abilities, along with strong logical and deductive reasoning abilities

Excellent interpersonal and communication skills (both written and verbal), with the ability to present salient facts, guidance, & recommendations, and communicate effectively at all levels of the company

Strong time management and organizational skills, with the ability to prioritize and manage high volume workload and competing multiple tasks simultaneously

Experience in developing and/or delivering training material and/or programs related to employee relations and compliance

Proven ability to think strategically and effectively work across a complex, matrixed organization

Ability to handle sensitive and confidential information with integrity and maintain strict confidentiality

Bachelor's degree in HR, Business, Management, or equivalent practical experience required

Advanced knowledge of labor laws, employment regulations, HR best practices, as well as their application in an operating environment, required

5-7 years of relevant Employee Relations/Investigations experience gained in either an HR Business Partner role, Employee Relations role, applicable HR leadership, or equivalent experience practicing employment law

Strong working knowledge with HRIS systems and proficiency in Microsoft Office Suite