Oracle · 1 month ago
Senior Cloud Support Engineer - OCI Multicloud Support
Nashville, TN
Full-time
Onsite
Mid, Senior Level
4+ years expOracle is a leading technology company, and they are seeking a Senior Cloud Support Engineer to serve as the technical interface to customers and partners for problem resolution related to Oracle products. This role requires a deep understanding of Oracle products and the ability to independently research and develop solutions to customer issues.
Data GovernanceData ManagementEnterprise SoftwareInformation TechnologySaaSSoftware
Responsibilities
Act as the technical interface to customers, OEMs, and VARs for resolution of problems related to the installation, recommended maintenance and use of Oracle products
Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms
Complete assigned duties with minimal direction from management
Research and develop solutions to customer issues
Qualification
Required
Bachelor's degree in Computer Science, MIS or relevant work experience
4 + years of experience in Infrastructure or cloud-related field
Must have hands-on experience with Cloud Networking and in-depth knowledge of cloud computing
Must have hands-on experience with public-cloud platforms (AWS, Azure, GCP or OCI)
Prior experience in a technical support role or demonstrated ability to quickly troubleshoot technical problems to root cause to restore service
Good written and verbal English communication skills
Effectively communicate with people on both a technical and non-technical level
Ability to work with a global, remote workforce
Self-motivated professional with the ability to work in a pressured production environment while not compromising on the quality of the service provided
A focus on customer service / satisfaction
Must work from Nashville office 5 days/week and be part of On-Call rotation
Company
Oracle
Oracle is an integrated cloud application and platform services that sells a range of enterprise information technology solutions.
10001+ employees
H1B Sponsorship
Oracle has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1271)
2024 (846)
2023 (995)
2022 (1192)
2021 (985)
2020 (755)
Funding
Current Stage
Public CompanyTotal Funding
$25.75BKey Investors
Sequoia Capital
2025-09-24Post Ipo Debt· $18B
2025-02-03Post Ipo Debt· $7.75B
1986-03-12IPO
Leadership Team
Esteban Rubens
Healthcare Field CTO
G
Gerard Warrens
Field CTO, Business Strategy and Transformative Technologies
Recent News
2026-01-13
2026-01-13
2026-01-12
Company data provided by crunchbase