ABM Industries · 4 weeks ago
Senior Manager, Deskside & A/V Technology Services
New York, NY
Full-time
Onsite
Senior Level, Lead/Staff
$123K/yr - $228K/yr
10+ years expABM Industries is seeking an experienced Senior Manager to lead deskside and enterprise audio/visual support operations for executives and VIPs in New York City. This role involves overseeing support teams, ensuring consistent service delivery, and providing high-touch technology services in fast-paced environments.
Facilities Support ServicesFacility ManagementJanitorial Service
Responsibilities
Lead and mentor deskside engineers in NYC and deskside support analysts across other ABM sites, as well as A/V specialists, fostering a culture of accountability, professionalism, and customer-centricity
Ensure deskside operations across all ABM sites are standardized, efficient, and aligned with enterprise Technology strategy
Build career development paths, manage performance, and attract top technology and A/V talent
Serve as the senior escalation point for complex deskside and A/V issues
Personally deliver white-glove technology support for C-suite executives, board members, and other high-profile stakeholders
Partner closely with other VIP Support leads to ensure seamless coverage, knowledge sharing, and consistent executive experience across locations
Anticipate executive needs, ensuring zero downtime for meetings, travel, and major events
Provide direct, discreet, and reliable technology support during board sessions, earnings calls, and high-visibility presentations
Partner with executive assistants, chiefs of staff, and security to ensure seamless and secure technology experiences
Oversee day-to-day deskside support operations at the NYC headquarters while directing deskside support teams across other ABM offices
Drive global consistency in incident response, root cause analysis, and long-term resolution planning
Develop and track KPIs, service metrics, and customer satisfaction scores across all supported sites
Manage enterprise-wide A/V support, including conference room technologies, live event production, and virtual collaboration platforms
Ensure flawless operation of executive boardrooms, town halls, and global broadcast communications
Partner with Facilities and Corporate Communications to deliver reliable and innovative A/V experiences
Drive continuous improvement in A/V technologies, expanding hybrid meeting capabilities and enhancing end-user experience
Partner with global Technology leadership to standardize tools, processes, and governance across deskside and A/V support functions enterprise-wide
Introduce modern support models, including self-service, automation, and AI-driven solutions
Champion endpoint security and compliance best practices across devices, ensuring business continuity and data protection
Act as a trusted advisor to senior leaders, ensuring technology strategies align with executive and enterprise needs
Represent the deskside, A/V & VIP support function in global Technology planning sessions, audits, and cross-functional projects
Provide regular reporting and insights to senior Technology leadership on deskside and A/V operations across all ABM sites
Qualification
Required
10+ years of end-user technology support experience, with at least 5+ years in a senior leadership role
Proven experience managing multi-site deskside support teams, A/V services, and VIP/executive support in a large, complex enterprise environment
Strong technical foundation across Windows, macOS, mobile platforms, conferencing/AV solutions, and collaboration tools (O365, Zoom, Teams, WebEx, Crestron, Poly, Cisco, etc.)
Demonstrated success running large-scale A/V operations, including boardrooms, events, and broadcast-quality communications
Track record of modernizing Technology and A/V support services through automation, service management platforms, and customer experience enhancements
Exceptional communication and executive presence, with the ability to work directly with C-level leaders
Bachelor's degree in Information Technology, Computer Science, or related field (Master's preferred)
Benefits
Comprehensive benefits package
Company incentive or bonus program
Company
ABM Industries
ABM Industries is a facility management company that offers airport shuttles, wheelchair assistance, and janitorial services to businesses.
10001+ employees
H1B Sponsorship
ABM Industries has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (4)
2023 (2)
2022 (3)
2021 (4)
2020 (3)
Funding
Current Stage
Public CompanyTotal Funding
$2.2B2025-02-27Post Ipo Debt· $2.2B
1978-01-13IPO
Leadership Team
Scott Salmirs
President and CEO
Rene Jacobsen
EVP & Chief Operating Officer
Recent News
2026-01-06
The Motley Fool
2025-12-19
Private Equity Wire
2025-12-19
Company data provided by crunchbase