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Oak Street Health, part of CVS Health · 4 days ago

Regional Director of Operations

Roseville, MI

Full-time

Onsite

Director/Executive

$100K/yr - $232K/yr

10+ years exp

CVS Health is a leading health solutions company dedicated to transforming health care. The Regional Director of Operations is responsible for overseeing operational rigor across multiple centers, ensuring efficiency and optimizing resources for a superior patient experience.

Health CareHealth DiagnosticsHospitalMedicalPrimary and Urgent Care

Responsibilities

Multi-Center Operational Rigor with a focus on patient experience and engagement

Primary goal is to ensure all centers are operationally efficient and are optimizing resources for our patients

Deep ownership of and expanded focus on patient experience. Gather appropriate teammate and patient information to inform development of best-in-class customer service experience by and across all cohorts (Service and Clinical teams)

Focus on schedule management, patient responsiveness, and clinical outcomes

Continuously improving sites through proactive identification and improvement of operational opportunities

Problem solving with center level leadership and sustainable solution creation

Promotion of standardization to best practices and SOPs to promote quality control

Best practice sharing and coordination across centers and markets

Implementation of Clinic Operations Programming and Improvements

Launch new initiatives, whether centrally driven or regionally driven, that will enhance daily operations

Be the conduit to the corporate clinical operations teams to provide feedback on new initiatives

Partner with regional leadership to identify workflow impact across service, outreach, clinical teams

Serve as the Subject Matter Expert in all things operational for corporate initiatives

Leverage best practices when it comes to clinical implementation and project management

Development and Management of Center Operations Leaders

Instill collaborative culture between operational leaders in the region

Onboard, train and coach new Practice Managers, with responsibility for outcomes

Conduct independent operational reviews on performance, quality, and other metrics

Support Practice Managers in team development and build a regional cohort culture for service and clinical team members for consistency across centers

Lead efforts in partnership with other regional leaders to support overall employee engagement scores

Ambassador for DE&I initiatives across region

Other duties as assigned

Qualification

Operational managementMulti-site experienceTeam developmentClinical setting experienceProblem-solving orientationInterpersonal skillsMentorshipOrganizational skills

Required

10-15 years of prior relevant experience

5 or more years of experience in a supervisory role in a clinical or medical setting, with at least 2 years of multi-site experience

Incredible level of organization, reliability and independence

A passion for mentorship and team-development

A problem-solving orientation and eagerness to identify process gaps and implement practical solutions

Ability to manage multiple priorities across various stakeholders and departments

Excellent interpersonal skills, ability to work across a matrixed organization

Travel required to centers within geography (80%)

Preferred

Bachelor's degree preferred/specialized training/relevant professional qualification

Master's degree preferred

Benefits

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.