Vienna Beef · 4 weeks ago
Customer Service & Inside Sales Specialist
Chicago, IL
Full-time
Onsite
Mid, Senior Level
5+ years expVienna Beef is a food-service manufacturing company seeking a Customer Service & Inside Sales Specialist to serve as a key liaison between customers, distributors, and sales teams. The role involves managing customer orders, resolving pricing and logistics issues, and ensuring timely delivery of products while supporting inside sales efforts.
AgricultureFood and Beverage
Responsibilities
Field incoming calls/emails and provide timely, accurate information on orders, product availability, and company programs
Maintain a daily schedule of outbound calls to established accounts; solicit orders and promote products
Support outside sales, brokers, distributors, and national account teams with administrative and customer-facing tasks
Manage customer complaints, coordinating with Quality Assurance and Sales to ensure prompt, high-quality resolution
Develop and maintain strong product, customer, and industry knowledge
Process and manage EDI orders for national accounts and major distributors
Monitor EDI transmissions, troubleshoot errors, and resolve order discrepancies quickly
Communicate directly with buyers for order corrections, pricing issues, and product transitions
Support GDSN and related data accuracy requirements when applicable
Enter and validate orders in the ERP/MRP system with high attention to detail
Ensure all pricing, quantities, ship-to information, and product codes are accurate prior to submission
Process customer order changes, returns, and sample requests
Assist distributors with order add-ons, confirmations, shipping inquiries, and issue resolution
Coordinate new account setup, ensuring pricing, item setup, and order procedures are correctly communicated
Serve as a corporate contact for national account pricing discrepancies, freight adjustments, and transition updates
Arrange freight shipments through approved carriers and monitor for on-time delivery
Track shipments, resolve delivery issues, and communicate updates proactively to customers and sales teams
Prepare and send order confirmations, sales samples, and documentation as required
Support senior management with special projects and reporting
Participate in meetings and contribute insights and recommendations
Qualification
Required
Required experience in EDI order management, preferably within food-service or manufacturing
Strong mathematical, analytical, and reasoning abilities
Preferred
Bachelor's degree preferred; or 5+ years relevant experience in customer service, inside sales, or supply chain
Experience with GDSN, distributors, or national account structures highly preferred
Company
Vienna Beef
Vienna Beef is a food production company offering Vienna beef
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Rachel Engel
Chief Financial Officer
Mary Maze
Executive Assistant to President and CEO
Recent News
Crain's Chicago Business
2023-06-07
Company data provided by crunchbase