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SpryPoint · 11 hours ago

Director, Client Solutions (Professional Services)

Atlanta, GA

Full-time

Hybrid

Director/Executive

8+ years exp

SpryPoint is a high-growth software company transforming how utilities serve their communities. The Director, Client Solutions will lead high-impact client portfolios, drive flawless implementations, and build teams to power utility transformation across North America.

ConsultingCustomer ServiceInformation TechnologyMobileSaaSSoftware

Growth Opportunities

Hiring Manager

Jenn Huynh

Responsibilities

Lead Strategic Client Portfolios: You'll own the success of a portfolio of high-impact client implementations- setting strategy, driving execution, and ensuring every project delivers on time, on budget, and with excellence. You'll be the connective force across delivery, product, advisory, and operations, representing your portfolio in executive forums and aligning work to SpryPoint's broader transformation goals

Drive Operational and Financial Performance: You'll manage portfolio-level P&L, including effective rate, revenue forecasting, and milestone attainment. You'll optimize resource utilization across your teams, lead capacity planning and hiring decisions, and partner closely with Business Operations to ensure financial health and accountability

Champion Client Success: As executive sponsor for your assigned clients, you'll manage escalations, lead governance and steering committees, and ensure flawless go-lives. You'll maintain strong client relationships, drive referenceability, and deliver consistently high satisfaction scores that reflect the quality and care behind every engagement

Build and Develop High-Performing Teams: You'll coach and develop three Team Leads and their teams across project management, solution architecture, and implementation- supporting career growth, resolving challenges, and fostering a culture of excellence and continuous feedback. You'll conduct skip-levels, oversee performance management, and ensure your teams have what they need to thrive

Qualification

Professional Services LeadershipFinancial AcumenEnterprise Software ImplementationProject GovernanceStakeholder ManagementTeam DevelopmentExceptional Communication