IT Support Engineer II, Ops Tech Solutions (OTS) jobs in United States
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Amazon · 2 days ago

IT Support Engineer II, Ops Tech Solutions (OTS)

positionLittle Rock, AR
timeFull-time
remoteOnsite
seniorityMid Level
money$55K/yr - $122K/yr
date4+ years exp

Amazon is a global leader in e-commerce known for its speed, accuracy, and exceptional service. The IT Support Engineer II will support, build, implement, and improve technology solutions across various sites, managing large projects and resolving customer issues in times of crisis.

Artificial Intelligence (AI)DeliveryE-CommerceRetail
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H1B Sponsor Likelynote

Responsibilities

Troubleshooting difficult IT problems without SOPs Planning and coordinating CMs and CM templates
Collaborating with internal teams or vendors to execute projects
Leading continuous improvement efforts
Auditing the quality of work performed and provide constructive feedback when necessary
Automating manual tasks; create/improve small tools that help make team operations more efficient
Serving as the first point of escalation
Participating in hiring, training and development of others
Supporting customers from multiple buildings in the area, as well as remote customers
Traveling within your local or regional area to support our customers

Qualification

IT client service deliveryIT systems experienceNetworking DNSNetworking DHCPNetworking SSLTroubleshooting experienceMicrosoft administrationLinux administrationCisco IOS (CLI)PC repairDeploymentWindows server supportVideo conference supportTeleconference equipment support

Required

3+ years of IT client, server, and network service delivery experience
4+ years of IT systems or relevant commercial production environment experience
4+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
4+ years of Microsoft administration, Linux administration, or Cisco IOS (CLI) experience
4+ years of troubleshooting in a multi-user high availability environment experience
4+ years of PC repair, troubleshooting, deployment and liquidation experience
High school or equivalent diploma

Preferred

3+ years of supporting a windows server environment experience
Experience supporting video conference and teleconference equipment

Benefits

Comprehensive healthcare benefits starting on Day 1
Matching 401(k) program
Up to 20 weeks of paid parental leave

Company

Amazon

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Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
dateFounded in 1994
location
Seattle, Washington, USA
people-size10001+ employees
web-link
https://amazon.com

H1B Sponsorship

Amazon has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)

Funding

Current Stage
Public Company
Total Funding
$8.11B
Key Investors
Kleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO

Leadership Team

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Douglas J. Herrington
CEO, Worldwide Amazon Stores
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Werner Vogels
VP & CTO
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