Ramp · 2 days ago
Product Operations Specialist | Identity & Fraud
New York, NY
Full-time
Hybrid
Entry, Mid Level
$115K/yr - $157K/yr
2+ years expRamp is a financial operations platform focused on modern finance teams and leveraging AI for business efficiency. The Product Operations Specialist will support product offerings, enhance customer experiences, and manage the launch of new features within the Identity and Fraud team.
FinanceFinancial ServicesFinTech
Responsibilities
Become the foremost expert on the customer’s experience for Identity, and work to connect the daily experience of Ramp’s customer-facing teams with the product and engineering teams to help evolve the product roadmap and achieve fast resolution of product bugs and issues
Close existing documentation gaps on core functionality for single-sign on, multi-factor authentication, and login issues; update our help center and build out better processes to unblock customers who face login issues thereby reducing customer support tickets
Own creating high-leverage product analytics tracking and data analysis to surface quantitative opportunities for improving performance, quality, and intuitiveness of the product
Design and facilitate structured user research sessions to gather qualitative feedback and identify pain points in the product experience or right size product solutions
Project manage the launch of new features, ensuring product quality as we move from QA to Alpha to Beta to full Launch
Identify opportunities to automate, optimize, and refine processes to help us scale operationally as we continue to expand the scope of our products, and own the change management of those updates
Qualification
Required
Minimum 2 years working in product operations, business operations, product management, program management, or consulting
Strong ability to use data and qualitative feedback to understand opportunity, build strategy, and create product recommendations
Experience working directly with customers through feedback and/or user research interviews
Experience building new operational processes from start to finish with measurable results
Ability to work in undefined spaces with a self-starter mentality
AI-savvy; leveraging more than just ChatGPT to automate everyday tasks
Preferred
Experience with Retool or other low-code tooling platforms (Gumloop, n8n, etc.)
Technical programming experience (SQL, Python, Java, React)
Benefits
100% medical, dental & vision insurance coverage for you
Partially covered for your dependents
One Medical annual membership
401k (including employer match on contributions made while employed by Ramp)
Flexible PTO
Fertility HRA (up to $5,000 per year)
WFH stipend to support your home office needs
Wellness stipend
Parental Leave
Relocation support to NYC or SF (as needed)
Pet insurance
Company
Ramp
Ramp is a financial operations platform designed to save companies time and money
1001-5000 employees
H1B Sponsorship
Ramp has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (29)
2024 (24)
2023 (11)
2022 (10)
2021 (2)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$2.98BKey Investors
Lightspeed Venture PartnersICONIQ CapitalFounders Fund
2025-11-17Series Unknown· $311.72M
2025-07-30Series E· $500M
2025-06-14Series E· $200M
Leadership Team
Eric Glyman
Co-Founder, CEO
Gene Lee
Co-founder, focused on growth
Recent News
2026-01-03
Digital Commerce 360
2025-12-30
Budapest Business Journal
2025-12-30
Company data provided by crunchbase