Gusto · 4 days ago
Tax Resolution Advocate
Denver, CO
Full-time
Hybrid
Entry, Mid Level
$23/hr - $33/hr
2+ years expGusto is on a mission to grow the small business economy by providing essential services like payroll and HR. The Tax Resolution Advocate role focuses on resolving tax notices and enhancing the customer experience through effective communication and problem-solving.
Bookkeeping and PayrollEmployee BenefitsEnterprise SoftwareFinancial ServicesFinTechHuman ResourcesSaaSSoftware
Responsibilities
Provide exceptional service to our customers
Interact professionally with our customers via email and/or phone, simplifying the tax notice experience for our customers
Research and resolve payroll tax notices on behalf of our customers with guidance from more experienced team members
Provide clear and concise case documentation
Collaborate with our Compliance, Engagement, and Tax Operations teams
Communicate with government agencies to represent Gusto and advocate for our customers under supervision
Manage your time effectively to meet set goals
Handle a queue of tax notices daily, including updating cases as needed, informing customers of any changes, and seeking assistance from peers on escalated issues
Participate in team meetings and provide support to fellow TaxRes Advocates
Qualification
Required
2-4 years of payroll experience, notice resolution experience is a plus
Ability to work collaboratively with cross-functional teams
Capability to manage multiple priorities within a high-volume, fast-paced environment and adapt to shifting priorities daily
Commitment to personal high standards and a desire to contribute to team and company goals
Strong analytical and problem-solving skills with guidance to resolve issues from complex variables
Team player who enjoys collaborating and contributing to team success
Excellent communication skills, both written and verbal, with the ability to simplify complex topics
Highly organized and proactive in improving processes
Dedicated to providing an exceptional customer experience during key moments in our customers' journey
Benefits
Health insurance
401(k)
Company
Gusto
Gusto is an HR and payroll platform that simplifies complex tasks, empowering businesses to focus on what matters most.
1001-5000 employees
H1B Sponsorship
Gusto has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (49)
2024 (54)
2023 (19)
2022 (37)
2021 (24)
Funding
Current Stage
Late StageTotal Funding
$746.1MKey Investors
Friends & Family CapitalT. Rowe PriceAkkadian Ventures
2023-01-28Series Unknown
2022-05-12Series E· $55M
2021-08-10Series E· $175M
Leadership Team
Josh Reeves
Head of Gusto (CEO) and Co-Founder. Building Gusto for the Long Term.
Edward Kim
Co-founder and Head of Technology
Recent News
General Catalyst
2025-12-30
Digital Commerce 360
2025-12-20
2025-12-19
Company data provided by crunchbase