Vision Net, Inc. · 4 weeks ago
Network Operations Center (NOC) Technician II
Great Falls, MT
Full-time
Onsite
Entry, Mid Level
2+ years expVision Net, Inc. is seeking a Network Operations Center (NOC) Technician II to monitor, maintain, and troubleshoot their carrier and enterprise network infrastructure. The role involves providing first call support to customers, managing network incidents, and ensuring the accuracy of network configurations.
Information TechnologySoftwareTelecommunications
Responsibilities
Obsessive Customer Service: First call support to Wholesale and Enterprise customers that places the customer’s needs at the center of your performance is a requirement
Network Monitoring & Troubleshooting: Continuously monitor and manage network systems, servers, applications for performance, availability, and security
Incident Management: Identify, document, escalate, and resolve network incidents and outages targeting first call resolution. Perform troubleshooting and root cause analyses
Ticket Management: Process service orders, trouble tickets, work orders and maintenance requests with attention to accuracy and record detail
Network Configuration & Support: Assist in the setup, configuration, and provisioning of network elements (routers, switches, firewalls) and continuous audit of network circuits and equipment to ensure records accuracy
Qualification
Required
2+ years of experience in a Network Operations Center or similar role
Proficiency in network monitoring tools, understanding of networking protocols and technologies (TCP/IP, DNS, DHCP, BGP)
Accurately and completely enter and maintain network records and tickets
Implement after hours service migrations and maintenance activities
Knowledge of security monitoring and threat detection tools
A working knowledge of the MS-Office suite and the ability to multi-task between multiple software programs simultaneously
Demonstrated attitude of continuous quality improvement
Adhere to all training requirements, company policies and procedures
Associate or bachelor's degree in information technology, Network Engineering, or a related field is required
At least (1) relevant certification such as CCNA, JNCIA, JNCIS, MCSE is required
Preferred
ITSM/ITIL knowledge and certification highly desired
Company
Vision Net, Inc.
Vision Net, Montana’s largest independent telecommunications provider, has been delivering innovative solutions since 1995.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Rob Worden
President and CEO
Bob Terwilliger
Chief Financial Officer
Recent News
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