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Park National Bank · 3 days ago

Consumer Loan Collateral Supervisor

Newark, OH

Full-time

Hybrid

Mid, Senior Level

4+ years exp

Park National Bank is seeking a Consumer Loan Collateral Supervisor to manage lien placement processes and ensure compliance with regulatory standards. The role involves supervising a team, analyzing performance metrics, and providing support for customer service resolutions.

BankingFinanceFinancial ServicesLending

Responsibilities

Manage processes for lien placement, tracking and release, Federal Reserve Pledging and payoffs of consumer non-real estate loans

Monitor and uphold performance standards to ensure efficiency and accuracy levels are met

Analyze monthly reports to ensure team goals meet required service standards

Execute action plans for improvement, develop lead measures for department function and recommend development action items to improve processes individually or for the team

Communicate frequently and professionally with high-level leadership on department activities and significant issues impacting team effectiveness and compliance with regulation and guidance from various agencies

Implement appropriate training, development and action plans for team members to ensure ongoing effectiveness

Assist with complex questions and escalated customer service resolution; provide support and backup to other loan servicing staff

Write, maintain and test procedures used for daily tasks

Maintain thorough industry knowledge by attending appropriate internal and external training classes

Collaborate with other departments by making recommendations or reporting issues as needed and work with Business Analysts for testing releases and enhancements as needed

Recommend development action items to improve processes individually or for the team

Develop and maintain team metrics

Maintain awareness of and adherence to Bank’s compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks

Deliver a consistent, high level of service within our Serving More standards

Other duties as assigned

Qualification

Collateral ManagementAnalytical ThinkingLeadership SkillsBanking ExperienceRegulatory Standards KnowledgeCustomer Service SkillsWritten CommunicationVerbal CommunicationOrganizational SkillsProblem-Solving Skills

Required

Must possess a high school diploma or equivalent

2+ years in collateral management required

Manage processes for lien placement, tracking and release, Federal Reserve Pledging and payoffs of consumer non-real estate loans

Monitor and uphold performance standards to ensure efficiency and accuracy levels are met

Analyze monthly reports to ensure team goals meet required service standards

Execute action plans for improvement, develop lead measures for department function and recommend development action items to improve processes individually or for the team

Implement appropriate training, development and action plans for team members to ensure ongoing effectiveness

Assist with complex questions and escalated customer service resolution; provide support and backup to other loan servicing staff

Write, maintain and test procedures used for daily tasks

Maintain thorough industry knowledge by attending appropriate internal and external training classes

Collaborate with other departments by making recommendations or reporting issues as needed and work with Business Analysts for testing releases and enhancements as needed

Recommend development action items to improve processes individually or for the team

Develop and maintain team metrics

Maintain awareness of and adherence to Bank's compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks

Deliver a consistent, high level of service within our Serving More standards

Previous Banking experience a plus

Interpersonal/Customer Service Skills

Written and Verbal Communication

Ability to understand and follow directions

Adaptable to change

Basic Computer Skills

Leadership/Management Skills

Ability to influence others

Ability to build collaborative relationships

Ability to develop or mentor others

Organizational Skills/Detail Oriented