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NMI · 3 days ago

Senior Product Manager (Billing)

United States

Full-time

Remote

Mid, Senior Level

$110K/yr - $140K/yr

5+ years exp

NMI is a company that empowers partners with innovative payment solutions, and they are seeking a Senior Product Manager focused on Billing & Invoicing. This role will own the strategy and execution of a unified billing approach across the product portfolio, improving billing accuracy and operational efficiency while collaborating with various teams to ensure successful delivery and customer satisfaction.

Financial Services

No H1B

U.S. Citizen Only

Responsibilities

Own the Billing & Invoicing strategy and roadmap for a unified billing approach across the product portfolio, covering fee calculation, invoicing, credits/adjustments, residuals and reconciliation

Lead discovery across the payments ecosystem to gather insights from merchants/partners and internal commercial teams. Similarly incorporate competitive/market research and product insights to identify friction, risk, and growth opportunities

Define and maintain clear product requirements for payments billing use cases, such as pricing and fee schedules, tiered/volume pricing, minimums, pass-through fees, commissions, one-time fees, credits/refunds, feature bundling, and exception handling

Partner with Engineering to deliver the new billing engine and single customer billing view, ensuring a robust model that supports payments artefacts (e.g., transaction/event lineage, product/merchant hierarchy, and traceability from source events to invoice lines)

Guide consolidation of existing billing workflows into the unified model, including migration planning, phased rollout, and cutover readiness, with a focus on billing continuity and customer impact

Work closely with stakeholders to ensure correct application of tax rules, enabling compliant invoicing, accurate reporting, and clear auditability

Encourage governance and controls that reduce commercial and financial risk such as pricing change discipline, approvals, audit trails, and tooling/monitoring to surface revenue leakage, and invoicing defects early

Drive launches and adoption that include release planning, documentation, enablement for internal teams, and operational runbooks for billing cycles, exception management, and customer queries

Monitor and improve outcomes using payments-relevant metrics such as billing accuracy, dispute/credit volumes, invoice timeliness, reconciliation variance, support contact drivers, and revenue optimization

Act as the Billing domain SME, aligning stakeholders across Engineering, Finance, Sales, Legal/Compliance, and Marketing on changes that affect pricing, fees, customer communications, and financial reporting inputs

Define and evolve hybrid billing capabilities - including SaaS subscriptions, usage-based models, and bundled offerings - ensuring the unified billing engine can support flexible pricing constructs and deliver clear, accurate, and explainable charges to customers

Qualification

Product ManagementPayments Domain ExperienceTechnical FluencyStakeholder ManagementData AnalysisWritten CommunicationCross-functional Collaboration

Required

Over five years experience as a Product Manager delivering end-to-end outcomes (discovery, delivery, launch, iteration) in a cross-functional environment

Strong domain experience in payments and billing, such as merchant acquiring/gateway models, transaction-based fees, residuals/commissions, blended/interchange-plus pricing constructs, partner/channel billing, and invoicing/reconciliation workflows

Track record leading complex platform initiatives (consolidation, migrations, or core workflow redesigns) in environments where accuracy, auditability, and operational resilience are critical

Strong technical fluency: able to work with Engineering on APIs, integrations, data models, data analysis, event style thinking, and non-functional requirements (reliability, scalability, security, observability)

Data-driven approach to diagnosing and preventing billing issues typical in payments, and to measuring product performance

Excellent stakeholder management and communication skills, with experience partnering across Engineering, Finance, Support, Legal/Compliance, Sales, and partner facing teams

Strong written communication skills for PRDs, user stories, release notes, enablement materials, and operational documentation