This job has closed.

University of Utah Health · 3 weeks ago

Senior Program Coordinator

Salt Lake City, UT

Full-time

Onsite

Mid, Senior Level

4+ years exp

University of Utah Health is a patient-focused organization dedicated to enhancing health and well-being through patient care, research, and education. The Senior Program Coordinator for Digital Communication Oversight will provide independent coordination and operational oversight for a systemwide initiative governing patient-facing digital communications, ensuring compliance and alignment with organizational priorities.

Health CareHigher EducationTechnical SupportTraining

Responsibilities

Oversees administrative matters regarding the day-to-day operations and procedures of an administrative program

Develops and implements unit-specific financial goals and performs strategic and tactical planning for the program by establishing short- and long-range objectives

Assesses related training needs and coordinates training programs to meet those needs

Develops, and implements department or program specific policies and procedures

Negotiates terms of contracts and/or service agreements

Stays abreast of legal, or other related changes, impacting the program and makes recommendations for improvement and compliance

May develop systems and maintain records to support and advance the program

Maintains document control for all program policies, department-specific training checklists and education documents

Provides independent oversight and decision making for all activities of a specified program

Maintains content updates to program Pulse website, program publics website and related public sites annually

Coordinates program quality meeting reviews related to the program’s operational plan, as needed

Assists in designing and implementing appropriate evaluation tools to determine program effectiveness

Participates in the development and implementation of improved quality reporting measures

Coordinates with leadership and project management to facilitate the timely completion of all program projects

Investigates complaints or effectiveness of programs and makes recommendations for improvements

Implements strategies for the promotion and expansion of programs

In partnership with Business Development teams, markets, and promotes new and existing programs and services to internal and external customers

Serves as department representative in addressing issues and questions related to the programs

Ensures customer satisfaction by analyzing complaints, concerns, and suggestions, and providing appropriate follow-through

Qualification

Digital CommunicationQuality ImprovementProject ManagementClinical KnowledgeInterpersonal SkillsEffective CommunicationProblem-SolvingFlexibility

Required

Bachelor's degree in a related field, or equivalency

Four years of related experience, or equivalency

Preferred

Clinical knowledge /background is preferred, as is knowledge of clinical business operations processes and procedures

Company

University of Utah Health

Glassdoor3.9

University of Utah Health is the Intermountain West’s only academic health care system, combining excellence in patient care, the latest in medical research, and teaching to provide leading-edge medicine in a caring and personal setting.

Founded in 1965

Salt Lake City, Utah, USA

10001+ employees