Watershed Security · 1 month ago
Senior Customer Technical Support Specialist -Help Desk
Dahlgren, VA
Full-time
Onsite
Mid, Senior Level
$62K/yr - $72K/yr
6+ years expWatershed Security is a Veteran Owned Small Business with over 20 years of experience in Cybersecurity and Government Contracting. They are seeking a Senior Customer Technical Support Specialist to support the Naval Surface Warfare Center, responsible for providing help desk support and ensuring customer satisfaction.
Cyber SecurityInformation TechnologyProject Management
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Support Naval Surface Warfare Center Dahlgren, VA
Provide help desk support using tools such as BMC’s Remedy or ServiceNow
Communicate effectively with customers and team members
Qualification
Required
High School or GED
Must have one of the following: CASP+CE, CCNP Security, CISA, CISSP (or Associate), GCED, or GCIH
Six years of professional industry experience
Active DoD TS/SCI Eligible
Ability to work on-site in Dahlgren, VA
Ability to travel up to 10%
Experience with help desk tools such as BMC's Remedy or ServiceNow
Excellent communication and interpersonal skills
Benefits
Medical and dental benefits
Educational reimbursement
401K plans with matching
15 days of PTO to start
11 paid holidays per year
Company
Watershed Security
Watershed Security offers project management, IT engineering, sound management, information assurance and cybersecurity services.
11-50 employees
Funding
Current Stage
Early StageRecent News
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