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Capital Square Living · 1 month ago

Learning Manager, Systems & Technology

Richmond, VA

Full-time

Onsite

Mid, Senior Level

$100K/yr - $110K/yr

5+ years exp

Capital Square is a nationally recognized real estate firm specializing in tax-advantaged investments. They are seeking a Learning Manager, Systems & Technology to design and deliver learning initiatives related to systems and technology adoption, ensuring all team members are equipped to perform effectively.

Property ManagementReal EstateReal Estate Brokerage

Responsibilities

Develop and execute learning strategies to strengthen system proficiency, technology adoption, and operational consistency

Collaborate with leaders across departments to assess needs and align initiatives with company goals

Design and deliver engaging training through various formats including live sessions, e-learning, and microlearning

Facilitate clear, hands-on training sessions that build confidence and understanding of key platforms and processes

Create and maintain learning resources such as job aids, videos, and quick-reference materials to reinforce adoption

Evaluate program effectiveness using data, feedback, and performance metrics to drive continuous improvement

Partner with IT and Operations teams to support system implementations and ensure smooth rollouts

Translate feedback and operational insights into strategies that enhance efficiency, accuracy, and compliance

Qualification

Learning & DevelopmentProperty management technologiesInstructional design certificationsData analysisProject managementMicrosoft TeamsSharePointPowerPointCanvaArticulateCamtasiaLMS platforms

Required

Bachelor's degree preferred; advanced degree in Business, Education, Information Systems, or Organizational Development preferred, or working equivalent

5+ years of progressive experience in multifamily property management or real estate, including 3+ years in Learning & Development, Training, or Operations

Proven experience designing and facilitating system and process training across multi-site organizations

Working knowledge of property management technologies, including Yardi Systems (Flex CRM, Voyager, Elevate, RentCafe), Microsoft Teams, SharePoint, and Office Suite, SmartRent, Checkpoint ID, AIRM, and similar tools preferred

Understanding of system integrations, reporting, and data-driven process improvement

Strong ability to simplify complex systems and workflows

Skilled in data analysis, project management, and collaboration

Proficient in PowerPoint, Canva, Articulate, Camtasia, and LMS platforms (Aspire experience a plus)

Creative, adaptable, and detail-oriented, with a passion for driving operational excellence