Our Daily Bread Ministries · 1 day ago
Technology Services Technician II
Grand Rapids, MI
Full-time
Onsite
Entry, Mid Level
2+ years expOur Daily Bread Ministries is a Christ-centered team dedicated to making the wisdom of the Bible accessible to all. They are seeking a Technology Services Technician II who will provide advanced technical support, manage user accounts, assist IT teams globally, and ensure the reliability of technology systems to empower their ministry.
EducationNon ProfitPublishingReligion
Responsibilities
Serve as an escalation point for Level 1 Technicians, troubleshooting complex hardware, software, and network issues
Provide comprehensive technical support by resolving issues across Windows, macOS, Microsoft 365, and VMware
Manage user accounts and permissions in Active Directory and Azure AD while ensuring reliable VPN, network, and remote-work connectivity through effective troubleshooting
Assist in-house and global staff with IT needs, including workstations, mobile devices, printers, and cloud-based applications
Maintain and contribute to the ODBM Knowledge Base and IT asset inventory
Assist with setup and maintenance of audiovisual systems for meetings, recordings, and live events
Work with Level 3 engineers, system administrators, and global IT colleagues to ensure consistent service and efficient resolution of issues
Participate in IT upgrades, deployments, and initiatives that advance ministry efficiency and outreach
Provide clear, patient, and compassionate support, ensuring every interaction reflects professionalism and the love of Christ
Qualification
Required
Associate or Bachelor's degree in Information Technology, Computer Science, or related field; or equivalent professional experience
2–4 years of IT helpdesk or desktop support experience, preferably within a nonprofit, ministry, or global organization
Strong experience with Microsoft 365, Active Directory, and Windows systems
Working knowledge of networking, cybersecurity basics, and remote support tools
Core Competencies & Work Ethic: You approach your work with grace, patience, and humility, serving others with a heart for ministry
You're a strong problem solver who can multitask and communicate clearly, work well on a team, and always strive for integrity, confidentiality, and excellence in everything you do
Preferred
Familiarity with cloud platforms like Azure, OneDrive, SharePoint, Teams, and audiovisual systems
Relevant certifications (CompTIA A+, Network+, Microsoft)
Knowledge of ITIL practices
Benefits
Competitive health coverage
401(k) with employer match
Tuition scholarships
Summer schedule adjustments
Chaplain services
And more
Company
Our Daily Bread Ministries
Daily Bread Ministries is a Christian organization that offers daily encouragement and inspiration to draw closer to God each day.
501-1000 employees
H1B Sponsorship
Our Daily Bread Ministries has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
Funding
Current Stage
Late StageLeadership Team
Matt Lucas
President and CEO
Billy Hartman
Director of Marketing, Partnerships & Church Engagement, VOICES, U.S. Digital Content
Recent News
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