Apply on Employer Site

Ace Parking · 1 month ago

CUSTOMER SERVICE REPRESENTATIVE I

Phoenix, AZ

Part-time

Onsite

New Grad, Entry Level

Ace Parking is a leading parking management company with over 72 years of experience, dedicated to treating clients, partners, guests, and team members with respect and courtesy. The Customer Service Representative I will interact with travelers at the airport, providing information about ground transportation options and ensuring a positive experience through exceptional customer service.

CommercialConsultingParking

Responsibilities

Welcoming travelers to the airport/city with a smile and friendly greeting

Answering traveler questions about the ground transportation network

Directing travelers to the staging zone for their chosen mode of ground transportation

Using handheld electronic devices to verbally communicate, log, and research ground transportation information

Interacting professionally with airport personnel, law enforcement, and ground transportation drivers to ensure the ground transportation policies, rules, and regulations

Greet guests warmly and professionally, establishing a positive first impression

Provide clear directions and information on all ground transportation options

Report any security concerns, incidents, or maintenance issues to the appropriate authorities or management

Assist fellow team members during busy periods or when needed, promoting a sense of unity and cooperation within the department

Greet customers with a friendly and helpful attitude, assisting them with ground transportation options

Keep surrounding area clean and free of debris, including trash cans

Offer exceptional service by going the extra mile to assist customers with their needs

Offer assistance with parking and pick up directions as needed

Maximize profitability by providing exceptional customer service

Perform cleaning and clearing debris from areas and walkways

Report any equipment malfunctions or maintenance needs for timely repairs