BillionToOne · 21 hours ago
Senior IT Desktop Support Technician
Menlo Park, CA
Full-time
Onsite
Mid, Senior Level
$83K/yr - $104K/yr
5+ years expBillionToOne is a next-generation molecular diagnostics company committed to making accurate diagnostic tests accessible to everyone. The Senior IT Desktop Support Technician will provide advanced desktop support, manage IT inventory, and ensure compliance with security standards while enhancing end-user experiences.
BiotechnologyGeneticsHealth DiagnosticsMedical
Responsibilities
Provide advanced desktop support for a diverse end-user environment, primarily focused on macOS and Google Workspace
Manage and administer device management platforms such as VDIs, Kandji, and Microsoft Intune to maintain system security and compliance
Leverage Jira Service Management (JSM) to manage IT support workflows, automate ticket handling, and track performance metrics
Support biotech lab environments, ensuring uptime and reliability of IT systems that enable scientific operations
Implement and monitor HIPAA compliance initiatives across IT systems, safeguarding sensitive data and patient information
Design, document, and continuously optimize IT support processes to enhance service efficiency and customer satisfaction
Create and maintain comprehensive IT documentation, including system configurations, troubleshooting guides, and operational procedures
Manage the full lifecycle of IT assets and inventory, including procurement, tracking, and auditing
Collaborate cross-functionally to support new technology rollouts, system upgrades, and process improvements
Qualification
Required
Bachelor's degree in Computer Science, Information Technology, or a related field
5+ years of experience in IT desktop support or a similar technical role
Proven expertise in macOS and Google Workspace support within a professional environment
Strong proficiency with Kandji, Microsoft Intune, and Jira Service Management (JSM) — including request queues, automation rules, SLAs, and dashboards
Solid understanding of biotech lab IT environments and associated systems
Deep knowledge of HIPAA compliance and how to implement security best practices in IT operations
Demonstrated ability to create and maintain clear, high-quality documentation
Experience leading IT operations or support initiatives in a high-growth organization
Strong problem-solving skills and a focus on designing exceptional end-user experiences
Excellent communication and interpersonal skills, with the ability to collaborate across technical and non-technical teams
Preferred
Experience configuring and automating workflows in Jira Service Management (custom forms, automation, integrations)
Experience supporting CLIA-certified laboratory environments or other regulated scientific operations
Ability to plan, test, execute, and document technical projects
Experience working in biotech, healthcare, or regulated industries
Familiarity with security frameworks, incident response, and best practices for protecting sensitive data
Benefits
Multiple medical benefit options; employee premiums paid 100% of select plans, dependents covered up to 80%
Extremely generous Family Bonding Leave for new parents (16 weeks, paid at 100%)
Supplemental fertility benefits coverage
Retirement savings program including a 4% Company match
Increase paid time off with increased tenure
Latest and greatest hardware (laptop, lab equipment, facilities)
Free daily on-site lunches provided from top eateries
A variety of perks on campus (state of the art gym, restaurant)
Free on-site EV charging (compatible with all EVs, including Tesla)
Free healthcare options
401k match
Very generous fully paid parental leave
Company
BillionToOne
BillionToOne is a precision diagnostics company that focuses on genetic testing for disease detection.
501-1000 employees
H1B Sponsorship
BillionToOne has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (6)
2023 (2)
2022 (2)
2021 (1)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
$425.9MKey Investors
Premji InvestBridge BankHummingbird Ventures
2025-11-06IPO
2024-06-21Series D· $130M
2022-12-15Series C· $48.5M
Leadership Team
J
Jean Hayden
VP of Operations and Chief of Staff to the CEO
Oguzhan Atay
Co-founder and CEO
Recent News
Norwest
2025-12-31
2025-12-10
Company data provided by crunchbase