User Support & Junior Systems Administrator jobs in United States
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ICE Consulting - Managed IT & Cybersecurity for Life Sciences ยท 1 month ago

User Support & Junior Systems Administrator

positionFremont, CA
timeFull-time
remoteOnsite
seniorityEntry Level
money$70K/yr - $100K/yr
date4+ years exp

ICE Consulting is a leading Managed IT Services Provider focused on delivering exceptional IT solutions to small and medium-sized enterprises. They are seeking a User Support & Junior Systems Administrator to provide technical support and administration for their diverse client base, ensuring smooth and efficient IT environments.

Cloud ManagementConsultingCyber SecurityInformation TechnologyTraining

Responsibilities

Provide technical support to users, addressing and resolving hardware and software issues
Assist in the maintenance and administration of servers and networks
Document and track support requests using ticketing systems
Conduct training sessions for users on IT best practices and system usage
Manage and maintain asset inventory of hardware and software
Support the implementation of security protocols and monitoring systems

Qualification

User supportSystems administrationWindows ServerCloud servicesTroubleshootingCustomer serviceCommunication skillsAdaptability

Required

4+ years of hands-on experience in user support and systems administration
Bachelor's degree in Computer Science, Information Technology, or a related field
Proficiency in Windows and Apple operating systems
Working knowledge of server systems, particularly Windows Server (2008/2012)
Experience with cloud services such as Office 365 and Google Workspace
Familiarity with MDM solutions and security protocols
Excellent troubleshooting skills and ability to work under pressure
Strong communication skills and a customer service-oriented mindset
Ability to adapt to rapidly changing technology and business needs

Benefits

401(k) with company match
Company Paid Holidays
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)
Training & Development
Work From Home
Free Food & Snacks
Wellness Resources

Company

ICE Consulting - Managed IT & Cybersecurity for Life Sciences

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ICE is a leading managed IT solution provider specializing in full-range, vendor-independent managed IT services to small and mid enterprises for over 24 years.
dateFounded in 1996
location
Milpitas, California, USA
people-size51-200 employees
web-link
https://www.iceconsulting.com

Funding

Current Stage
Growth Stage

Leadership Team

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Uzair Sattar
Founder & CEO
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Mohsin Usman
Talent Acquisition Business Partner
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Company data provided by crunchbase