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WesBanco · 3 weeks ago

Sr. Business Analyst Officer - Corporate App Tech Support

Bowie, MD

Full-time

Onsite

Senior Level

$75K/yr - $80K/yr

5+ years exp

WesBanco is a financial institution focused on aligning technological solutions with business needs. The Sr. Business Analyst Officer is responsible for bridging the gap between customer needs and technological solutions, overseeing assigned business areas to ensure effective use of technology.

BankingFinanceFinancial Services

Growth Opportunities

Responsibilities

Consults with key stakeholders to determine business objectives and success factors

Collaborates with business area to collect, analyze and evaluate information related to business systems

Documents business requirements, functional requirements, and design specifications

Coordinates with the application analyst counterpart to document technical requirements

Analyzes and manages new and existing system utilization by the end user

Assists in the development of training materials to ensure proper usage and highest optimization of the applications

Serves as an expert in business system solutions in alignment with assigned business area

Serves as a liaison between the assigned business area and third-party vendors and Information Technology (IT) resources

Makes system recommendations and other solution suggestions to meet customer needs and/or improve processes

Monitors system deliverables to ensure business needs are met successfully and within agreed upon timeframes

Assists in troubleshooting problems within the business application solution set and engages IT and third-party vendors as needed

Fosters strong relationships with supporting vendors, IT teams, and supported business area

Opens and tracks support tickets and feature requests

Responsible for the work effort within assigned applications during acquisitions

Tests new functionality and documents test plans in correlation with the business area

Manages the lifecycle of support applications including the roadmaps, releases, upgrades and defect tracking

Maintains a strong understanding of risks and controls of the business area and applications supported

Collaborates with project management on new initiatives within assigned area of responsibility

Collaborates with other business analysts to understand interdependencies between areas of responsibility and manages changes to ensure all aspects are covered

Qualification

Business requirements documentationDigital banking supportUser experience knowledgeTechnology project leadershipDepositLoan operationsACH payments knowledgeAnalytical skillsMicrosoft Office proficiencyCommunication skillsOrganizational skillsTeam playerProblem-solving skills

Required

Bachelor's Degree in technology or another related field, or equivalent combination of education and experience required

Minimum five years experience in banking, technology, or another related field required

Strong Knowledge Of Customer And User System Experiences Required

Advanced technical skills are not required; but knowledge of system components and user experience is highly required

Experience supporting digital banking, electronic banking, commercial online banking including mobile apps required

Experience With Deposit And/or Loan Operations Required

Experience with ACH payments, including knowledge of National Automated Clearing House Association (NACHA) file layout and rules required

Must demonstrate experience with leading successful technology projects as well as working with various business lines to achieve optimal results

Preferred

Experience in creating business requirements, test plans, project plans and other technology project related documentation desired

Benefits

22 days of PTO (Paid Time Off)

5 days of STD (Short Term Disability)

11 annual paid holidays

1 float holiday

Medical

Dental

Vision

Health Care Flexible Spending

Dependent Care Flexible Spending

Transportation Fringe Benefit Plan

Group Life

Long Term Disability

Optional Life

Access to voluntary benefit products such as Cancer, Term & Universal Life, Accident, Short-Term Disability and Critical Illness policies, and other ancillary benefit products

401(k) with employee match