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Valon · 3 days ago

Director of Default Asset Management & Claims

United States

Full-time

Remote

Senior Level, Lead/Staff

8+ years exp

Valon is transforming mortgage servicing and consumer direct lending with a technology-first approach. The Director of Default Asset Management & Claims will be responsible for managing and optimizing investor claims, property preservation, and post-foreclosure operations, while leading a growing team to drive exceptional performance and compliance.

Financial ServicesFinTechReal Estate

Responsibilities

Own end-to-end oversight of claims filing, property preservation, conveyance, invoice management, credit bureau reporting, and year-end reporting, and REO asset management operations

Develop and execute a strategy to streamline and scale workflows in line with investor, insurer, and regulatory requirements

Lead, mentor, and develop high-performing teams with a strong focus on accountability, efficiency, and compliance

Partner with Product and Engineering to drive automation and technology-driven solutions that reduce manual work and increase accuracy

Serve as SME for all things related to conveyance timelines, claims, property preservation processes, and investor reimbursement protocols

Maintain audit readiness and ensure timely, accurate claims submissions to maximize recoverability and minimize curtailments

Monitor key metrics (conveyance timelines, claim recovery rates, REO timelines/costs, etc.) and report on performance to leadership and investors

Stay current with evolving GSE/insurer guidelines and industry best practices

Qualification

Mortgage servicingClaims managementProperty preservationREO managementData-driven decision makingLeadership experienceCross-functional collaborationOrganizational skillsCommunication skillsProblem-solving skills

Required

8+ years of experience in mortgage servicing with deep expertise in claims (FHA/VA/USDA/GSE), property preservation, and REO management

3+ years in a leadership role with proven experience building teams and scaling operations

Strong knowledge of investor/insurer guidelines, timelines, and recovery protocols

Experience partnering with cross-functional teams to deliver process improvements and system enhancements

Data-driven decision-maker with a knack for identifying risks, inefficiencies, and opportunities for automation

Comfortable operating in a fast-paced, ambiguous startup environment—builder mindset a must

Bachelor's Degree or relevant experience

Strong track record of building and scaling operational workflows that align with regulatory and investor requirements

Demonstrated experience collaborating with cross-functional teams (e.g., Compliance, Product, Engineering, Investor Relations)

Proficiency in using data to monitor KPIs, identify process gaps, and implement improvements

Exceptional organizational, communication, and problem-solving skills

Ability to thrive in a fast-paced, dynamic environment and manage competing priorities with minimal oversight

Preferred

Bonus points if you've helped design or launch technology-driven solutions in the servicing or claims space

Benefits

Competitive salary and 401k plan

Comprehensive medical, dental, & vision benefits

Pre-tax deductions for public transportation, rideshare services, and parking expenses

Company-wide orientation for you to successfully onboard and other learning & development opportunities, including regular review cycles that feature 360-degree feedback

Flexible paid time off, sick days, and 11 company holidays

12 weeks off for both birthing and non-birthing parents - fully paid so you can focus your energy on your newest addition