Delta Air Lines · 1 month ago
Product Owner, ACS Tools and Tech
Atlanta, GA
Full-time
Onsite
Mid LevelDelta Airlines is a major airline company seeking a highly motivated Product Owner to join their ACS Tools and Technology team. This role involves supporting the technology conceptualization and product delivery of tools for Delta's Airport Customer Service frontline team, enhancing both customer and employee experiences through effective product management and collaboration with various stakeholders.
Air TransportationArtificial Intelligence (AI)TransportationTravel
Responsibilities
Provide leadership and direction to Analysts in reviewing, communicating, and translating business needs for both technical and non-technical audiences and stakeholders
Define and drive the work of squad/pods within Information Technology to prioritize the sprint backlog, balancing requirements of business stakeholders
Work directly with internal and external design resources to create UX/UI experiences that support new product functionality for both informational and transactional customer needs
Leverage and data and analytics to drive product roadmap, product development, prioritization of features and performance and adoption
Collaborate with other Product Owners, Product Managers, and stakeholders to refine features and stories and accept completed stories, ensuring they meet all predefined criteria
Coordinate with other Product Owners across the organization to align cross-squad efforts and maintain coherence in product development
Translate product development goals into requirements including features, user stories, and acceptance test criteria
Attend regular ceremonies with the Information Technology team including backlog grooming, sprint planning, daily standups, sprint review/demos, and retrospectives
Identify and communicate opportunities to increase revenue, customer satisfaction, employee satisfaction, and operational efficiency
Provide regular status reports to key stakeholders, sponsors, project managers, and others involved in the project
Play an integral role in engagement, communication, change management, feedback loops, and overall leadership visibility across the system
Develop both strategic and tactical plans that create a safety-conscious environment resulting in employee safety and wellbeing
Take ownership of writing user stories and ensure they clearly convey the required functionality to the IT development teams
Actively participate in all squad ceremonies, including sprint demos, planning, and retrospectives
Provide continuous feedback during sprint demos and lead discussions to ensure effective iterations of product features
Maintain open lines of communication with stakeholders to review product progress and outcomes
Work closely with stakeholders and Product Managers to contribute to the overarching product vision and strategy with data-backed ideation and iterative solutioning
Champion agile methodologies within the squad, promoting best practices and continuous improvement
Utilize tools like Agility and Aha! for effective project management and ensure data hygiene to track progress accurately
Qualification
Required
Agile Product Management training and experience
Proven experience as a Product Owner (or similar role), in a dynamic agile environment
Demonstrated initiative and ability to manage multiple priorities
Proficiency in written and oral communications and ability to produce concise, relevant documents and presentations
Curious mindset, willing to ask 'how might we' or 'why' to drive innovation and high performance
Must be performing satisfactorily in present position
Consistently prioritizes safety and security of self, others, and personal data
Embraces diverse people, thinking, and styles
Possesses a high school diploma, GED, or high school equivalency
Is at least 18 years of age and has authorization to work in the United States
Preferred
Strong understanding of agile practices and principles, with a certification in Agile methodology preferred
Human Centered Design experience or practice
Experience with internal and external facing channels
Experience with digital.ai (Agility/VersionOne) or Jira
Benefits
Competitive salary, industry-leading profit sharing program, and performance incentives
401(k) with generous company contributions up to 9%.
Paid time off including vacation, holidays, paid personal time, maternity and parental leave
Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits
Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
Domestic and International space-available flight privileges for employees and eligible family members.
Career development programs to achieve your long-term career goals
World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
Recognition rewards and awards through the platform Unstoppable Together
Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare
Company
Delta Air Lines
Delta Air Lines is a technical airline company that focuses on safety, innovation, reliability, and customer experience.
Founded in 1928
10001+ employees
H1B Sponsorship
Delta Air Lines has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (167)
2024 (137)
2023 (108)
2022 (178)
2021 (71)
2020 (148)
Funding
Current Stage
Public CompanyTotal Funding
unknownKey Investors
Barclays Bank
2025-09-30Post Ipo Debt
2007-05-03IPO
Leadership Team
Edward Bastian
Chief Executive Officer
Daniel Janki
CFO
Recent News
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-01-17
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