Lonestar Equipment Solutions · 1 month ago
Customer Support Supervisor
Houston, TX
Full-time
Onsite
Senior Level
7+ years expLonestar Equipment Solutions is a dynamic and rapidly growing organization seeking an experienced Customer Support Supervisor to support the Rental Operations Manager. The role involves supervising a team of rental coordinators, ensuring effective customer service, and collaborating with leadership to improve operations and implement strategies.
Business Supplies & Equipment
Responsibilities
Supervise and oversee the team of rental coordinators who provide front-office support for all current and future branches from our Houston headquarters
Ensure critical functions such as customer service, billing, and dispatching are consistently managed through the implementation and enforcement of effective processes and strategies
Address escalations as they arise and, on occasion, attend customer meetings to resolve specific concerns or strengthen client relationships
Recruit, interview, hire, and train new coordinators while overseeing daily workflows in the branch
Handle employee discipline and terminations in accordance with company policy
Collaborate with the Rental Director and other leaders to identify inefficiencies, adjust priorities, manage projects and implement cost-saving strategies
Contribute to long-term planning initiatives that align with the company’s overall goals
Effectively engage with cross-functional teams across the organization
Assist in managing procurement and a rebalancing of assets, to include the rental fleet, delivery fleet, repair parts, and repair tools as needed
Inspire and motivate employees to perform at their best through encouragement and incentive programs
Recognize opportunities to adapt or shift strategies in response to market changes
Perform additional tasks as requested by the Director and other leadership
Qualification
Required
College degree in business, management, communications or a related field. Equivalent experience may be considered
7+ years business experience, ideally in the rental industry
Knowledge and experience in organizational effectiveness and operations management
Knowledge of business and management principles and practices
Knowledge of financial and accounting principles and practices
Knowledge of project management principles and practices
Preferred
Management experience in the rental industry strongly preferred
Basic information technology skills preferred
Benefits
Medical, dental, life and vision insurance
401(k) Retirement Plan and Match
Paid Time Off
Specified Holiday Pay
Company
Lonestar Equipment Solutions
Lonestar Equipment Solutions is committed to providing the Lone Star State and beyond with tool and equipment sales and rentals.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase