UFCW & Employers Trust, LLC · 4 weeks ago
Pension Analyst
Concord, CA
Full-time
Onsite
Entry Level
$32.66/hr - $32.66/hr
2+ years expUFCW and Employers Trust, LLC is one of the top 500 largest retirement funds in the USA, administering health plans and pension benefits for over 235,000 participants. The Pension Analyst is responsible for understanding the pension plans, processing inquiries and applications, and resolving member issues while providing exceptional customer service.
CommunitiesEmploymentHealth CareNon Profit
Responsibilities
Provides accurate and detailed Pension estimates and answers questions as requested by members and Union Representatives
Answers inbound and outbound phone calls and provides explanations to members on the origin and nature of problems or issues
Assists members with pension questions through the online member self-service portal via the UFCW Trust website
Assists members in person with their questions regarding pension applications and inquiries
Identifies member issues rapidly and precisely. Solves problems and resolves issues, informing the member regarding the issue and outcome
Reviews, analyzes, processes and verifies pension applications and inquiries completed by other Pension Analysts
Processes retirement applications and verifies accuracy of information by developing and documenting a written chronological order of events in a member’s work history by requesting, researching, investigating, and analyzing pension data
Processes death notices and pension payment verification restarts, potential suspensions, and pension payment void requests
Reconciling stale dated report, and other various tasks for the pension processes
Determines pension benefit eligibility, evaluates, and determines retirement types that the member/beneficiary qualifies for, and calculates pension benefit amounts under all Pension Plans administered by the Trust Fund
Processes retirement adjustments such as post age 70 accrual adjustments, Qualified Domestic Relations Order (QDRO) carve outs and required joint and survivor benefit pop-ups under the butcher plan
Reviews and processes suspendible service, rule of 85 calculations and projections, surviving spouse applications, community share calculations based on divorce documentation directed by stipulations and orders or qualified domestic relations orders, reciprocity agreements, external reciprocity, credited services increases, and updates member records accordingly
Performs and/or verifies required calculation of vesting credit, plan service credit, account balance, service breaks, and other issues
Initiates and prepares correspondence to members, beneficiaries, employers, and others regarding general account information, pension history, monthly retirement benefits and income tax reporting
Reviews, analyzes, processes, and mails requested information to set up facilitator, power of attorney, and/or conservatorship
Performs data entry and data correction tasks to update and correct member information and updates pension data in pension information systems
Responds to inquiries from active and retired members, beneficiaries, and employers regarding pension benefits
Assists various duties and responsibilities of a Pension Clerk
Assists with general office duties and ensures the workspace and office is kept clean
Assists with special projects as assigned
Qualification
Required
Strong analytical skills
Willingness to learn
Having the ability to prioritize tasks
Embraces teamwork
2 years of related work experience and a high school diploma. A combination of appropriate education and experience may be substituted for the minimum education and experience requirements
Skill in the application of outstanding customer service
Interpersonal skills necessary to develop and maintain effective and appropriate working relationships with co-workers and employees throughout the office
Ability to serve a diverse membership by demonstrating empathy, kindness, and sincerity to all
Ability to accurately organize and maintain paper documents and electronic files
Ability to successfully resolve issues in a timely manner
Ability to comprehend, process and apply both verbal and written skills appropriate to the job
Ability to demonstrate strong follow-through and an appropriate sense of urgency
Ability to handle confidential information with discretion and tact to include member confidentiality, confidential Trust Fund data, HIPAA compliance, etc
Ability to prioritize and work independently as needed
Ability to take instruction and follow directions accurately
Ability to work effectively in a team environment
Ability to meet attendance, production, and quality assurance standards
Ability to detect errors, determine causes, and make corrections as appropriate
Proficiency in English grammar, spelling, punctuation, and simple mathematical functions such as addition, subtraction, multiplication, division, percentages, ratios, etc
Proficiency in the use of (or ability to learn) personal computer software or systems applicable to the essential functions of the job, which may include any or all of the following: email/calendar software, internet/intranet browsers, word processing, spreadsheets, database software, mail processing equipment, microfilm reader, copier, fax, scanner, various systems or software used by the office (such as vendor claims system), etc
Preferred
Bilingual experience a plus
Knowledge of defined benefit and defined contribution plans a plus
Benefits
Full benefits package (medical: Kaiser or Blue Shield, dental, vision, life insurance, death benefit, employee member assistance program) with no premiums for employees and low premiums for dependents
Defined Benefit Pension Plan
401(k) match and individual consulting with pension consultant
Generous Paid Time Off (starting at 2.6 weeks up to 5.6 weeks) and Sick Time
Generous holidays (11.5 paid days per year)
On-site free gym in Concord
Complimentary coffee service everyday
Free parking
Company
UFCW & Employers Trust, LLC
Established in 1957, UFCW and Employers Trust, LLC, also known as the Trust Fund Office, is one of the top 500 largest retirement funds (managing over $4.1 billion in assets) in the USA.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase