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Liberty Mutual Insurance · 2 hours ago

Senior Claims Representative

Plano, TX

Full-time

Hybrid

Mid, Senior Level

1+ years exp

Liberty Mutual Insurance is a fast-growing company in the insurance sector, offering a claims opportunity for a Senior Claims Representative. The role involves reviewing and processing commercial claims, interacting with various stakeholders, and ensuring compliance with policy and legal requirements.

FinanceFinancial ServicesInsurance

Responsibilities

Investigates claim using internal and external resources including speaking with the insured or other involved parties, analysis of reports, researching past claim activity, utilizing evaluation tools to make damage and loss assessments

Extensive and timely direct interaction with Insured's, Claimants, Agent's and Internal Customers

Determines policy coverage through analysis of investigation data and policy terms. Notifies agent and insured of coverage or any issues

Establishes claim reserve requirements and makes adjustments, as necessary, during the processing of the claims

Determines and negotiates settlement amount for damages claimed within assigned authority limits

Writes simple to moderately complex property damage estimates or review auto damage estimates

Takes statements when necessary and works with the Field Appraisal, Subrogation, Special Investigative Unit (SIU) as appropriate

Maintains accurate and current claim file/damage documentation and diaries throughout the life cycle of claim cases to ensure proper tracking and handling consistent with established guidelines and expectations

Alerts Unit Leader to the possibility of fraud or subrogation potential for claims being processed