Service Desk Analyst- Part Time jobs in United States
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Dayton Children's Hospital · 1 month ago

Service Desk Analyst- Part Time

positionDayton, OH
timePart-time
remoteOnsite
seniorityNew Grad, Entry Level

Dayton Children's Hospital is a healthcare facility, and they are seeking a part-time Service Desk Analyst to provide front line support for customer issues. The role involves tracking, analyzing, and resolving reported issues while ensuring excellent customer service and collaboration with other support teams.

Child CareHealth CareHospital
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H1B Sponsor Likelynote

Responsibilities

Provides world class front line support for customer issues
Receiving, tracking, analyzing and resolving reported issues
Tracks customer issues using the IT ticket tracking system according to departmental procedures and ITIL processes
Provides immediate problem analysis and resolution for the majority of received issues
Escalating to more senior resources as required
Providing excellent customer service using varied communications techniques
Responsible for ticket documentation, incident notification and reporting, customer surveys and meeting productivity targets related to issue processing/resolution
Initial problem identification/resolution of reported issues involving hospital applications such as Microsoft Office/Office 365, Epic, Citrix, Virtual Desktop Infrastructure and printer configuration
Assist with monitoring infrastructure alerting systems as required
Perform daily computer operation duties including system monitoring, backup/restore tasks, report processing and other tasks as required
Possess a wide variety of hardware and software knowledge and maintain basic IT certifications as required
Provide assistance to support analysts or off-shift coverage as requested by management

Qualification

IT Service Desk experienceIT systems knowledgeProblem-solving skillsMicrosoft Office/Office 365EpicCitrixVirtual Desktop InfrastructureCustomer service experienceHardware/software knowledgeDocumentation experienceCommunication skillsCollaborative spirit

Required

High School Diploma
Customer Service experience
Demonstrable experience in a service desk or technical support role
Strong knowledge of IT systems, software, and hardware fix
Exceptional problem-solving skills
Good communication skills, both written and verbal
A collaborative spirit
A commitment to our values of safety, compassion, ownership, collaboration, innovation, and equity

Preferred

IT Service Desk Customer Service
Hardware/software knowledge
Documentation or ticketing system experience

Company

Dayton Children's Hospital

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Dayton Children Hospital is a healthcare institution located in Dayton.
dateFounded in 1919
location
Dayton, Ohio, USA
people-size1001-5000 employees
web-link
http://childrensdayton.org

H1B Sponsorship

Dayton Children's Hospital has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (2)
2023 (2)
2022 (2)
2021 (2)

Funding

Current Stage
Late Stage
Total Funding
$0.07M
Key Investors
OneOhio Recovery FoundationAES Ohio Foundation
2025-01-16Grant
2024-01-30Grant· $0.07M

Leadership Team

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Deborah Feldman
President and CEO
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Chris Bergman
Chief Financial Officer
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Recent News

Dayton Daily News
Health care in the Miami Valley: What made the news in 2025
2025-12-31
Dayton Daily News
Dayton Children’s president to step down
2025-11-08
Dayton Daily News
Kinship housing built for families opens near Dayton Children’s Hospital
2025-10-28
Company data provided by crunchbase