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Broadview Federal Credit Union · 1 day ago

Director, Regional Branch Experience

Syracuse, NY

Full-time

Onsite

Mid, Senior Level

$97K/yr - $127K/yr

5+ years exp

Broadview Federal Credit Union is a company that values its employees, members, and community. As the Director of Regional Branch Experience, you will lead the branches to ensure exceptional member experiences while driving business results and fostering community relationships.

CreditEducationFinanceFinancial Services

Responsibilities

Nurture a people-first hospitality environment where every member interaction reflects care, attentiveness, and respect while ensuring consistently exceptional experiences

Ensure branches operate with consistency, accuracy, and efficiency through strong process management, audit readiness, and service standards

Inspire, coach, and empower your team through regular in-person engagement, clear goal setting, and ongoing development and succession planning

Drive member and product growth by aligning local execution with organizational strategy across lending, digital adoption, and deposit engagement

Serve as a visible and trusted partner in the community by building local relationships that foster member acquisition, partnerships, and brand loyalty

Create a high-performance culture by setting clear expectations, recognizing contributions, and addressing gaps with clarity and support

Partner cross-functionally to drive shared outcomes, enhance member value, and reduce operational friction

Equip branch leaders with the tools, training, and autonomy needed to meet the needs of their teams and members effectively

Qualification

SalesService experienceFinancial services experienceLeadership experienceBusiness acumenStrategic mindsetCommunity engagementHospitality commitmentTeam developmentBilingual