Rinnai America Corporation · 6 hours ago
Boiler/Hydronic Tankless Technical Support Specialist (Remote)
United States
Full-time
Remote
Mid Level
3+ years expRinnai America Corporation is the leader in tankless water heating, committed to its employees and community. They are seeking a Technical Support Specialist to provide phone support for service, installation, and troubleshooting of Rinnai products, ensuring quality and performance issues are addressed effectively.
HardwareManufacturing
Responsibilities
Provide telephone support to answer inquires on service, installation and troubleshooting procedures for all Rinnai products
Responsible for following through with repairs, rework, rebuilding and/or maintenance on all products returned to Rinnai, to include documenting results of failure analysis on product
Liaise with Sales, Marketing, Engineering and Service staff to maintain an understanding of product features/specifications and quality controls standards
Liaise with Field Sales/Service organizations and Engineering in gathering and documenting information on potential quality/performance issues. To include providing input/suggestions on possible corrective actions
Ensure records of all work orders, quality control reports, failure analysis, RGA’s, credits, returns, shipping request, etc. are completed with details related to work and/or services performed
Maintain company provided tools, equipment, and property
Embrace and support growing business demands in a changing environment
Other duties and responsibilities as required
Awareness and compliance of Company Policies and Procedures
Qualification
Required
Technical Associate degree in plumbing or electrical engineering (or equivalent related professional experience)
3-5 years of proven and demonstrated technical appliance repair experience
Effective communication skills, both written and verbal with the ability to present in front of groups
Knowledge and use of Word, Excel, and PowerPoint
High degree of technical analysis
Ability to work with various levels of people / customers / teams
Customer / Quality discipline
Professional approach; confidence in dealing with people
Commitment to achieving business goals
Strong technical / customer service orientation
High levels of personal integrity, honesty
Team player able to operate with a great deal of independence
Flexibility in scheduling based on business and customer support needs
Preferred
Relevant licensure preferred
Multilingual proficiency in Spanish or French is preferred but not required
Benefits
Medical, Dental, Vision, and Prescription
Flexible Spending Account (FSA) options for Medical and Dependent Care
Paid Time Off (PTO), Floating Holidays (FH)
Paid Holidays
401(k) Plan with Company Match
Company Paid Life Insurance
Voluntary Life Insurance
Short- and Long-Term Disability
Professional Development
Tuition Reimbursement
Annual Incentive Plan (AIP)
Referral Bonuses
Paid Volunteer Community Service Day
Tobacco and Drug-Free Campuses
Employee, family, and friend’s discount
Company
Rinnai America Corporation
Rinnai America Corporation, a subsidiary of Rinnai Corporation in Nagoya, Japan, was established in 1974 and is headquartered in Peachtree City, Georgia.
201-500 employees
H1B Sponsorship
Rinnai America Corporation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
Funding
Current Stage
Growth StageLeadership Team
J
Judd Greene
Senior Vice President of Administration, Treasurer
B
Bernard Beyer
Vice President Tranformation
Recent News
PR Newswire
2025-06-05
Google Patent
2025-05-06
Google Patent
2025-05-06
Company data provided by crunchbase