Candescent · 2 weeks ago
Manager, Content Strategy & Copy
United States
Full-time
Remote
Mid, Senior Level
5+ years expCandescent is the leading cloud-based digital banking solutions provider for financial institutions. They are seeking a highly motivated and experienced Manager, Content Strategy & Copy to support the Chief Product Officer and leadership team in shaping the voice, tone, and content strategy across their product and brand ecosystem.
BankingFinancial ServicesSaaS
Responsibilities
Defining Candescent’s voice and tone across all product and marketing touchpoints, ensuring every message is cohesive, human, and purpose driven
Lead content strategy and execution across multiple product lines, driving clarity, consistency, and emotional resonance in user-facing communications
Build scalable content systems including guidelines, taxonomies, and naming conventions to support internal teams and client institutions in customizing and scaling content effectively
Write and refine product copy for Consumer Banking, Business Banking, and Account Sales & Onboarding experiences—covering UX microcopy, onboarding flows, error messages, and in-product communications
Present and advocate for content decisions and key deliverables to peers and executive stakeholders
Collaborate closely with Product Design, UX Research, Product Management, and Marketing to ensure copy is clear, compliant, empathetic, and brand-defining
Participate in user research and evaluate feedback to guide content improvements and ensure messaging aligns with user needs and behaviors
Contribute to and promote content guidelines, best practices, and standards across the organization
Shape the long-term vision for content strategy at Candescent, evolving processes and standards as the team grows
Partner with Product Owners and Designers to translate strategic goals into content features and user stories that align with the broader product vision
Conduct competitive analysis of direct and indirect competitors to inform content strategy and positioning
Gather and interpret both quantitative and qualitative insights to ensure messaging resonates with end users
Build programs that help teams stay closely connected to end users through ongoing discovery, experience benchmarking, and continuous learning loops
Collaborate with enabling functions (e.g., marketing, sales, operations) to communicate new experience features and identify areas for improvement
Create user journey maps and personas to inform tone, messaging, and content structure
Develop content prototypes and messaging frameworks to visualize and test communication strategies
Conduct usability testing and gather feedback to iterate and improve content across the product lifecycle
Work within an agile environment and champion the integration of content across the product development lifecycle, ensuring consistency and adherence to brand standards
Qualification
Required
BS/MS in English, Communications, Journalism, UX Writing, or a related field
5+ years of experience in content strategy, UX writing, or copywriting across digital platforms
Strong portfolio showcasing impactful product copy and strategic content systems
Exceptional writing and editing skills with a sensitivity to tone, clarity, and user experience
Experience creating scalable content frameworks and collaborating with cross-functional teams
Proficiency in content and design tools such as Figma, Google Docs, and CMS platforms
Familiarity with accessibility standards and inclusive language practices
Fluent in English and experienced in working with distributed teams across multiple time zones
Company
Candescent
Candescent is a digital banking platform that offers online banking, account openings, and digital transaction services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Donald Chesnut
Chief Design Officer
Gareth Gaston
Chief Product Officer
Recent News
Company data provided by crunchbase