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Trillium Engineering · 2 weeks ago

Information Technology System Administrator

Hood River, OR

Full-time

Onsite

Entry, Mid Level

2+ years exp

Trillium Engineering is seeking an Information Technology System Administrator responsible for maintaining, securing, and supporting the organization’s internal IT systems and end-user computing. The role focuses on ensuring reliability, availability, and security of internal infrastructure while providing responsive support to employees.

Aerospace

Responsibilities

Serve as the first point of contact for IT support requests received via ticketing system, phone, email, or in person

Triage, assign, and escalate support requests based on severity and skill requirements

Provide hands-on troubleshooting and support for hardware, software, networks, user accounts, and mobile devices

Onboard and offboard employees, including account provisioning, equipment configuration, and access permissions

Maintain accurate and organized documentation related to systems, processes, assets, and ticket resolution

Coordinate maintenance, repairs, and replacements of IT equipment with vendors and internal teams

Assist with lifecycle management of hardware and software, including procurement and inventory management

Support security best practices including compliance, patching, backups, access controls, and monitoring

Handle CUI and sensitive information in accordance with NIST/CMMC requirements and internal policies

Monitor and support implementation of security policies, MFA, and access controls

Assist with cybersecurity awareness, phishing escalations, and incident response steps

Ensure systems and devices meet company and regulatory compliance requirements

Track and report support metrics, common issues, and service performance improvements

Participate in IT projects, rollouts, and technology upgrades

Provide basic training and guidance for end users on systems, policies, and best practices

Other duties as assigned

Qualification

WindowsMacOSLinuxActive DirectoryMicrosoft 365CybersecurityEndpoint protectionRemote access toolsProblem-solvingCommunication skillsTime managementTeam skillsOrganizational skills

Required

Associate's or Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related technical field. Equivalent combination of education, certifications, and hands-on experience will be considered

2 years of experience in an IT support, help desk, or systems administration role. Working knowledge of Windows, macOS, Linux, Active Directory, Microsoft 365, endpoint protection solutions, secure remote access tools, and common business applications

Experience supporting networks, laptops, mobile devices, and conferencing equipment

Demonstrated problem-solving abilities and strong communication skills, with experience effectively engaging and collaborating across all levels of the organization

Basic knowledge of cybersecurity and data protection best practices

Ability to multitask, prioritize, and remain organized in a fast-paced environment

Physically able to lift up to 20 pounds (materials/equipment)

Effective use of computer, laptop, cell phone and other mobile device to exchange information

Excellent communication skills, both verbal and written

Excellent team skills and team-oriented

Excellent time management skills and meets deadlines

Flexible; able to multi-task in response to time-sensitive and changing situations

Effective listening skills

Objective, solution-oriented problem-solving skills

Handles highly sensitive and confidential information

Resourceful, able to network and connect people to appropriate resources