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Sea Island Company · 1 month ago

Assistant Front Office Manager - Cloister Guest Services (Exempt)

Sea Island, GA

Full-time

Onsite

Mid Level

Sea Island Company is a hospitality organization that emphasizes genuine Southern hospitality and extraordinary guest experiences. The Assistant Front Office Manager within the Guest Services Team is responsible for overseeing Front Desk operations, training team members, and ensuring compliance with quality standards while delivering exceptional service to guests.

Travel

Responsibilities

Collaborative oversight of Front Desk operations, including Concierge, Bell Stand and Valet

Help with and direct activities for quality and service that embrace superior standards

Play a key role in the training, development, and scheduling of team members

Lead by example as you perform Front Desk duties, including Manager-on-Duty and Night Audit coverage as needed

Thoughtfully review incoming guest information and instructions, then convey and follow up as needed for guest preparation

Act as a liaison between Guest Services and other resort operations teams, working closely with Housekeeping, Engineering, Reservations and Accounting

Oversee room bookings, perform regular walk-throughs, and manage shift reports, including guidance and follow-up

Deliver extraordinary experiences and seek opportunities to enrich the lives of our team, members and guests every day

Uphold and ensure compliance with departmental procedures, including standards for quality, timing, attendance, and appearance

Follow and ensure all Sea Island safety protocols are consistently met through situational awareness of surroundings

Maintain knowledge of Sea Island’s properties, services, and offerings, and share this information with guests and members

Proactive in helping when needed and willing to help with other areas or duties as requested

Form effective relationships and work closely with resort departments to maintain rapport and foster open communication

Coordinate with key stakeholders including the leadership team of each vertical (Spa, Golf, Food and Beverage, etc.)

Act to promptly resolve any concerns when needed or requested by leadership, coordinating necessary efforts through the appropriate departments and consistently follow-up to ensure resolution

Qualification

Guest service managementTeam leadershipFront Desk operationsTrainingDevelopmentCommunication skills

Required

Detail-oriented and hands-on team leader

Experience in a fast-paced environment

Ability to provide friendly, attentive, and timely Five Star guest service

Collaborative oversight of Front Desk operations

Experience in training, development, and scheduling of team members

Ability to perform Front Desk duties, including Manager-on-Duty and Night Audit coverage

Ability to review incoming guest information and instructions

Experience as a liaison between Guest Services and other resort operations teams

Ability to oversee room bookings and manage shift reports

Knowledge of Sea Island's properties, services, and offerings

Ability to maintain compliance with departmental procedures and safety protocols

Ability to form effective relationships and work closely with resort departments

Ability to maintain knowledge of current services, amenities, activities, dining options, shops, local attractions, and historical information regarding Sea Island and the surrounding area

Ability to promptly resolve concerns and coordinate necessary efforts through appropriate departments