Oracle · 1 day ago
Senior Cloud Support Engineer - OCI Multicloud Support
Nashville, TN
Full-time
Onsite
Mid, Senior Level
$24.95/hr - $60.63/hr
4+ years expOracle is a world leader in cloud solutions, and they are seeking a Senior Cloud Support Engineer to act as the technical interface to customers for resolving issues related to Oracle products. The role involves researching and developing solutions to customer problems while working independently and communicating effectively with both technical and non-technical stakeholders.
Data GovernanceData ManagementEnterprise SoftwareInformation TechnologySaaSSoftware
Responsibilities
As a Senior Cloud Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products
Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms
Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management
In this position, you will routinely act independently while researching and developing solutions to customer issues
Qualification
Required
Bachelor's degree in Computer Science, MIS or relevant work experience
4 + years of experience in Infrastructure or cloud-related field
Must have hands-on experience with Cloud Networking and in-depth knowledge of cloud computing
Must have hands-on experience with public-cloud platforms (AWS, Azure, GCP or OCI)
Prior experience in a technical support role or demonstrated ability to quickly troubleshoot technical problems to root cause to restore service
Good written and verbal English communication skills
Effectively communicate with people on both a technical and non-technical level
Ability to work with a global, remote workforce
Self-motivated professional with the ability to work in a pressured production environment while not compromising on the quality of the service provided
A focus on customer service / satisfaction
Must work from Nashville office 5 days/week and be part of On-Call rotation
Benefits
Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance
Company
Oracle
Oracle is an integrated cloud application and platform services that sells a range of enterprise information technology solutions.
10001+ employees
H1B Sponsorship
Oracle has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1271)
2024 (846)
2023 (995)
2022 (1192)
2021 (985)
2020 (755)
Funding
Current Stage
Public CompanyTotal Funding
$25.75BKey Investors
Sequoia Capital
2025-09-24Post Ipo Debt· $18B
2025-02-03Post Ipo Debt· $7.75B
1986-03-12IPO
Leadership Team
Esteban Rubens
Healthcare Field CTO
G
Gerard Warrens
Field CTO, Business Strategy and Transformative Technologies
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