ServiceNow · 21 hours ago
Staff AI Cost Management Architect
Santa Clara, CA
Full-time
Hybrid
Lead/Staff
$164K/yr - $286K/yr
8+ years expServiceNow is a global market leader in AI-enhanced technology, seeking a Staff AI Cost Management Architect to design solutions for financial accountability and optimization of AI and cloud investments. This role involves collaborating with cloud engineers and finance leadership to create architectures that enable cost visibility and governance at scale.
Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
Responsibilities
Design reference architectures for AI cost management platform, including data ingestion, semantic modeling, analytics layers, and AI agent integration patterns
Define architectural standards for AI-to-FinOps data interactions using protocols like Model Context Protocol (MCP), ensuring security, governance, and safe autonomous workflows
Architect semantic data models and consumption layers for AI billing that enable multi-dimensional cost attribution (by model, token, GPU, team, project, customer)
Create architecture blueprints for real-time cost visibility, anomaly detection, forecasting, and optimization across AI workloads on AWS, Azure, and GCP
Partner with Engineering and AI Platform teams to embed cost KPIs into architecture reviews and ensure alignment with enterprise architecture standards
Present architecture proposals, trade-off analyses, and strategic recommendations to technical and executive stakeholders across Finance, Engineering, and Product teams
Create technical documentation, architecture diagrams, decision records, and playbooks that enable platform engineers to implement FinOps solutions
Act as a trusted technical advisor to leadership on AI cost management strategy, capacity planning, and cloud financial optimization
Qualification
Required
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
8+ years of experience in cloud architecture, solutions architecture, or enterprise architecture roles with proven track record designing complex cloud solutions with a Bachelor's degree in Computer Science, Engineering or related technical field; or 6 years and a Master's degree; or a PhD with 3 years' experience; or equivalent experience
Deep expertise in multi-cloud architecture (AWS, Azure, GCP) with strong understanding of cloud billing models, pricing structures, and FinOps principles
Experience architecting data platforms, analytics solutions, or data products including semantic layer design and data modeling methodologies
Understanding of AI/ML platform architecture including LLM services (Bedrock, Azure OpenAI, Vertex AI), model inference patterns, GPU compute, and AI cost economics
Expert ability to create architecture diagrams, technical documentation, and communicate complex technical concepts to both technical and executive audiences
Demonstrated experience presenting to and influencing senior technical and business leaders, with strong stakeholder management and collaboration skills
Strong analytical and problem-solving abilities with capability to evaluate architectural trade-offs and make strategic decisions
Preferred
AWS Certified Solutions Architect Professional, Azure Solutions Architect Expert, or Google Professional Cloud Architect certification
FinOps Certified Practitioner certification
Experience with Model Context Protocol (MCP), AI agent frameworks, or protocol-based AI integrations
Knowledge of semantic layer platforms (Looker, Cube.dev, dbt), data warehouse architecture (Snowflake, BigQuery, Databricks), and BI tools (Tableau, Power BI)
Previous consulting or customer-facing architecture roles with experience in cost allocation, showback/chargeback models, or unit economics frameworks
Benefits
Health plans
Flexible spending accounts
401(k) Plan with company match
ESPP
Matching donations
Flexible time away plan
Family leave programs
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
10001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
Bill McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
2026-01-07
Company data provided by crunchbase