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Goodwill of Greater Washington · 3 weeks ago

Donation Express Team Leader - Arlington Express Donation Center

Arlington, VA

Full-time

Onsite

New Grad, Entry Level

0+ years exp

Goodwill of Greater Washington is offering a retail leadership opportunity at their Arlington Express Donation Center. The Donation Express Team Leader will support operations, ensure a smooth donation process, and lead a team while providing excellent customer service.

Non-profit Organization Management

Responsibilities

Supports the Donation Express Manager in operations for brick-and-mortar and/or Mobile Donation Express sites

Communicates professionally via e-mail, orally, and in writing

Monitors and ensures a smooth donation process at a brick-and-mortar and/or Mobile Donation Express site

Fulfills the duties of all Donation Express staff (if needed) to include providing excellent customer service to donors, greeting donors and safely unloading donations from vehicles, completing donor receipts, and sorting and processing donated items into designated categories

Assists in and ensures the enforcement of Donation Express safety and security procedures

Assists in settling complaints

Provides input for associate interviews and performance evaluations

Works weekends and holidays as required to support the needs of the business

Maintains a professional appearance adhering to Goodwill uniform standards

Assists with maintaining proper staffing as it relates to budgets

Assists the Donation Express Manager to accurately record the work of the department

Assists with monitoring the time and attendance system

Assists during the interviews, trains, and instructs workers in such a manner as to develop full working potential

Assists with the development of efficient and effective methods and procedures for work simplification and material processing

Performs other duties as directed and required

Qualification

Supervisory experienceCustomer serviceBasic computer skillsEffective communicationBasic mathReading comprehensionPhysical stamina

Required

High school diploma or equivalent and at least 6 months of supervisory experience and/or successful completion of the TRAc program

Excellent customer service skills

Basic computer skills

Ability to effectively communicate verbally and in writing

Ability to perform basic math

Ability to read and comprehend internal documents related to store operations

Ability to perform continuous walking, stooping, standing, bending, kneeling and climbing for prolonged periods of time (up to 7 hours per 8-hour shift)

Ability to lift up to and between 40 - 50 pounds frequently

Valid driver's license and continuous access to reliable vehicle. Must pass the DOT certification