OPEN Health · 6 days ago
Director Patient Experience Innovation
United States
Full-time
Remote
Director/ExecutiveOPEN Health is a global organization focused on improving patient outcomes through innovative biopharma solutions. The Director, Patient Experience Innovation will lead the development and marketing of core service offerings, working closely with various teams to enhance patient engagement and showcase the company's commitment to authentic patient experiences.
ConsultingDatabaseHealth CareMedical
Responsibilities
Direct responsibility for developing solution options and bridging the gap between strategy and execution around key patient experience elements in client disease areas and products of interest
Team leadership of bespoke patient projects e.g. disease state awareness campaigns, patient to patient content initiatives, patient journey mapping, Patient Support Programs (PSP), design and co-creation of patient materials, advocacy engagement
Contribute to and, where appropriate, lead, pitches
Manage and influence senior-level client contacts and maintain positive working relationships; work proactively to identify new business opportunities by networking and researching within existing client companies
Obtain a thorough understanding of clients’ business objectives, patient-related strategies and relevant therapeutic areas. Provide clear communication briefings of these to internal team members, as relevant
Collaborate effectively and efficiently with appropriate members of the OPEN Health teams across all practices
Act as liaison between OPEN Health and external patient organizations, showcasing and highlighting OPEN Health’s commitment to patients and our differentiated emphasis on authentic, empathetic engagement to elevate the awareness of patient experience
Engage with consumer marketing teams and forums within the pharmaceutical industry to drive awareness of OPEN Health core offerings and drive incoming Requests for Proposal
Qualification
Required
Bachelor's degree or postgraduate qualification is required, ideally in a life sciences-related field
Strong understanding of the healthcare environment and, ideally, the patient space, gained through significant experience in healthcare agency, consultancy, CRO, or pharmaceutical company roles
Excellent written and verbal communication, interpersonal, and analytical skills, with the ability to distill complex information and produce simple, compelling solutions
Ability to multitask and prioritise; strong time and project management skills
Ability to work with client and agency staff on a day-to-day project management basis, both independently and as part of a team
Approachable, hands-on manager, trainer, and delegator with strong leadership skills
Financial acumen and attention to detail
Able to create relationships with colleagues in other practices across OPEN Health
Advanced proficiency in MS Office programs: Excel, Word, and Outlook
Benefits
Competitive pay, generous paid vacation, holidays and more, across all our locations
Ongoing training and development opportunities which foster and shape your individual career path
An active and growing commitment to bettering the communities our employees call home through our Corporate Social Responsibility program
The opportunity to thrive in a global, collaborative environment while working every day to improve health outcomes and patient wellbeing
Diverse, inclusive culture that encourages you to bring your whole self to work
Company
OPEN Health
OPEN Health provides medical communications, omni, HEOR, and market access services.
Founded in 2011
1001-5000 employees
H1B Sponsorship
OPEN Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (1)
2022 (2)
2021 (5)
Funding
Current Stage
Late StageTotal Funding
$1.3MKey Investors
YZR Capital
2023-12-31Pre Seed· $1.3M
Leadership Team
Annemarie Clegg
Chief Medical Officer
Recent News
2025-09-15
2025-08-27
Company data provided by crunchbase