Genesys · 5 hours ago
Sales AI and Experience Orchestration Director
New York, United States
Full-time
Hybrid
Director/Executive
$125K/yr - $233K/yr
10+ years expGenesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. The AI and Experience Orchestration Director brings deep expertise in AI powered customer experience to account teams and clients, helping to translate client’s business goals into impactful AI use cases that deliver measurable outcomes.
Artificial Intelligence (AI)Cloud ComputingSaaSSoftware
Responsibilities
Demonstrate advanced expertise in AI, and lead detailed discussions with technical and business stakeholders
Engage confidently with senior and C-level leaders, and orchestrate complex opportunities across internal and external teams
Influence and guide sales strategy, partnering closely with account executives to support territory planning, pipeline creation, opportunity progression, and forecasting
Identify strategic priorities and develop AI-led opportunity pathways aligned to customer objectives
Drive field execution of programs across the Genesys AI portfolio including sales campaigns and enablement initiatives
Serve as a trusted subject matter expert internally, and model best practice sales motions that elevate capabilities across the wider team
Provide hands on support for positioning, presentations, pricing, proposals, and other key materials related to Genesys AI and Experience Orchestration
Lead customer workshops that shape AI use cases, prioritization frameworks, and pilot opportunities
Act as the voice of the customer by capturing insights and partnering with cross functional teams in marketing, product, customer success, and professional services
Ad-hoc duties as required by management
Qualification
Required
Strong subject matter expertise in AI and customer experience technology, with excellent verbal and written communication skills
10 to 12 years of sales and/or presales experience in software, cloud, and/or AI-related domains
Experience with AI-powered customer experience and conversational AI solutions
Ability to influence without direct authority and collaborate effectively with colleagues to drive outcomes
Ability to create effective territory and account strategies that support growth objectives
Strong critical thinking, problem solving, and communication skills
Effective presentation skills with the ability to serve as a compelling subject matter expert
Ability to manage multiple concurrent work streams and support numerous in-flight opportunities across teams
Preferred
Experience in sales overlay, specialist, and/or subject matter expert functions
Benefits
Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
Company
Genesys
Genesys enables organizations to orchestrate the best AI-powered experiences to drive customer loyalty and growth.
5001-10000 employees
H1B Sponsorship
Genesys has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2021 (2)
Funding
Current Stage
Late StageTotal Funding
$2.98BKey Investors
Salesforce VenturesPermira
2025-07-31Corporate Round· $1.5B
2021-12-06Private Equity· $580M
2016-07-22Private Equity· $900M
Leadership Team
Tony Bates
Chairman and CEO
Brian Swartz
Chief Financial Officer
Recent News
2025-12-30
2025-12-27
2025-12-26
Company data provided by crunchbase