ServiceNow · 1 month ago
Senior Manager, PMO
Santa Clara, CA
Full-time
Hybrid
Senior Level, Lead/Staff
$163K/yr - $285K/yr
10+ years expServiceNow is a global market leader in innovative AI-enhanced technology, serving over 8,100 customers. The Senior Manager, PMO will guide complex, cross-functional programs to accelerate digital transformation and drive measurable business outcomes, collaborating closely with various teams to translate strategy into execution.
Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
Responsibilities
Drive portfolio management, including demand intake, prioritization, capacity planning, dependency mapping, and investment alignment
Manage a team of high-performing program managers who drive digital transformation, operational excellence, and improved ways of working across ServiceNow
Mentor and guide a diverse team using modern coaching and inclusion practices, with a strong focus on clarity, accountability, and professional growth
Shape and advance our Now on Now digital transformation strategy by delivering world-class enterprise experiences and measurable business outcomes
Deliver "Customer 0" programs that demonstrate best-in-class use of the ServiceNow Platform across DT and business portfolios
Build strong, collaborative partnerships with Product, Engineering, Finance, UX, Architecture, and other DT teams
Collaborate daily to share insights, align priorities, and operate as a unified, high-performing team
Create resource models and cost-benefit assessments to guide portfolio and program choices
Communicate program strategy, risks, status, and recommendations clearly to executive management
Use SPM, data insights, and AI-powered insights to improve visibility, forecasting, and decision-making
Oversee core PMO processes: planning, scoping, roadmap integration, change control, risk/issue management, release readiness, and cross-functional execution
Deliver programs end-to-end with clear milestones, outcomes, and measurable business impact
Leverage AI, automation, and advanced data insights to improve governance rigor and reduce operational friction
Qualification
Required
Strong portfolio management experience, including prioritization models, investment evaluation, and capacity management in Finance portfolio
Experience leveraging AI, predictive insights, or automation in program governance, reporting, or workflow optimization
10+ years overseeing digital transformation, enterprise programs, PMO functions, or cross-functional delivery
Proven ability to build, mentor, and scale high-performing teams with strong execution discipline
Strong understanding of Agile, Scrum, and hybrid delivery methodologies
Excellent written and verbal communication skills with strong executive presence
Ability to simplify complex topics and drive alignment across global teams
Technically savvy with a solid understanding of workflow design, integrations, and data flows
Strong risk, release, and dependency management capabilities
High-energy, self-starter mindset with strong adaptability in dynamic environments
Ability to quickly learn new tools, systems, and processes—especially the ServiceNow Platform
Preferred
Prior experience with the ServiceNow Platform or SPM is a major plus
Background in Finance workflows is a bonus
Benefits
Health plans
Flexible spending accounts
401(k) Plan with company match
ESPP
Matching donations
Flexible time away plan
Family leave programs
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
10001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
Bill McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
2026-01-07
Company data provided by crunchbase