Apply on Employer Site

S&P Global · 3 weeks ago

Senior Subject Matter Expert, Economics & Country Risk Solutions, Global Intelligence & Analytics

United States

Full-time

Remote

Mid, Senior Level

$64K/yr - $88K/yr

S&P Global is a leading provider of business intelligence solutions, and they are seeking a Senior Subject Matter Expert in Economics & Country Risk Solutions to join their Global Intelligence & Analytics team. The role involves providing front-line client support, conducting tailored demonstrations and training sessions, and collaborating with clients to optimize the use of S&P Global's solutions for better business decisions.

AnalyticsBusiness IntelligenceCreditEnterprise SoftwareFinanceFinancial ServicesInformation ServicesMarket Research

Culture & Values

No H1B

Responsibilities

Develop a comprehensive understanding of prospects' and customers' workflows and needs to maximize the benefits of S&P Global solutions

Provide tailored demonstrations and training sessions to showcase GIA solutions' value proposition, driving business development, customer usage and product awareness to optimize customers’ workflow

Manage escalated customer inquiries and act as point of contact for complex issues that require in-depth knowledge of our products and services. Ensure timely resolution of customer issues while maintaining high satisfaction levels

We’re looking for a person that will gain comprehensive knowledge of our data offerings, including sources, methodologies, and applications. Serve as a go-to resource for team members and clients regarding data-related inquiries and best practices

Collaborate with clients to understand their specific needs and objectives for dashboard functionalities. Utilize tools and software to design and develop interactive, user-friendly dashboards that provide actionable insights. Ensure that dashboards are tailored to meet regional requirements and preferences for our clients

Assist clients in setting up data feeds and troubleshooting related issues, ensuring seamless integration with their systems

Collaborate with cross-functional teams to manage client and prospect requests, channel feedback, and improve products and processes to better meet customer requirements. Proactively work with the Sales team to help develop client engagement initiatives and increase client retention rate

Qualification

EconomicsData analysisPresentation skillsBusiness analysisTroubleshooting skillsClient engagementTime series econometric modelingBilingual English/SpanishInterpersonal skillsCommunication skillsProblem-solving skillsTeam collaborationSelf-learningCritical thinking

Required

Bachelor's degree or higher achievement in business administration, economics, international trade or finance from an accredited university or comparable curriculum/work experience

Strong communication and presentation skills, both verbal and written, with the ability to document and discuss potentially complex technical concepts to a diverse audience both online and in person

Strong troubleshooting/problem-solving skills. The candidate will be highly numerate, meticulous and have strong business analysis skills

Excellent interpersonal skills and phone presence; must be able to deal with others in a professional manner and work under varying degrees of pressure and time constraints

Ability to work independently while still interacting within an integrated team structure. Personal initiative and ability to prioritize and multi-task efficiently and effectively

Ability to quickly learn new products/interfaces/processes by both engaging your manager and peers and by indulging in self-learning activities

You can deliver specific business outcomes within a defined deadline to specifications

You enjoy working directly with decision makers and end users to help them to interpret and apply the intelligence gained from our powerful solutions to make more informed business decisions

You like thinking critically about the unique needs at hand and working independently and collaboratively to come up with creative approaches to solve a given pain point or obstacle

You take personal satisfaction in the success of supporting business wins without the pressure of a direct quota/commission structure

You like the challenge of working in an environment that is ever evolving: enhancing our solutions, refining our processes, adapting our strategy

Our most successful Subject Matter Experts master the areas of data analysis, public speaking and presentation development, interpersonal skills including objection handling, probing questions and being able to simplify complex concepts. We learn from each other on the job and progress into the role over time through immersion in our company culture and business activities. Many of our alumni have progressed their careers into areas such as product management, sales, project management, consulting and others

Some opportunities may require occasional domestic and/or regional international business travel

Preferred

Although not required, prior professional experiences in similar positions are highly preferred

Bi-lingual English/Spanish strongly preferred

Experience using time series econometric modeling software such as Aremos, Eviews, or DataInsight highly preferred and relevant for this role

Benefits

Health & Wellness: Health care coverage designed for the mind and body.

Flexible Downtime: Generous time off helps keep you energized for your time on.

Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.