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Tricentis · 2 days ago

Senior UX Researcher

United States

Full-time

Remote

Senior Level

7+ years exp

Tricentis is recognized for reinventing software testing for DevOps and is seeking a Senior UX Researcher to lead and implement User Experience research for their enterprise software products. The role involves driving research strategy, conducting qualitative and quantitative research, mentoring non-researchers, and collaborating with stakeholders to enhance user experience across the product line.

Artificial Intelligence (AI)Business Process Automation (BPA)DevOpsEnterprise SoftwareInformation TechnologySoftware

No H1B

Responsibilities

Lead the research process for new and updated features for your supported products

Develop and own the UX Research related to key product initiatives, prioritizing inquiries from stakeholders or identifying areas of focused inquiry for the business

Personally initiate and conduct research across the product lifecycle to build a stronger foundational knowledge of our users. Research will consist of a mix of discovery, problem validation, foundational research, and strategic research projects

Collaborate with cross-functional teams including Product, Design, and Engineering to define product requirements and design solutions based on UX research

Qualification

UX researchResearch toolsQualitative methodsQuantitative methodsPsychology degreeHCI knowledgeCommunication skillsPresentation skills

Required

7+ years of experience in UX research with a strong portfolio that showcases your research process, methodological skills, and the business impact of your work

Advanced proficiency in research tools such as Optimal Workshop, Gainsight, User Interviews

Expertise across a range of qualitative and quantitative methods, including when and how to apply them effectively. UX research experience in a SaaS, enterprise, or B2B context is a strong advantage

Strong communication and presentation skills

Bachelor's or Master's degree in a related area such as psychology, human factors or HCI; a PhD is a strong advantage. Or work equivalent

Candidates must not be listed on any government restricted party lists (including OFAC SDN List and U.S. Commerce Department restricted lists) and must certify that their employment would not violate any sanctions or export control regulations

Applicants must be authorized to work in the U.S. without current or future sponsorship