Pasona N A, Inc. · 1 month ago
[Temp, 6 month, part-time] Customer Service Representative (Logistics)
Hasbrouck Heights, NJ
Part-time, Contract
Onsite
Mid Level
$24/hr - $27/hr
3+ years expPasona N A, Inc. is seeking a Customer Service Representative (CSR) to enhance customer relationships by providing excellent service and ensuring efficient order fulfillment. The role involves processing customer orders, maintaining accurate records, and coordinating with various teams to meet customer requirements.
Human ResourcesSmall and Medium BusinessesStaffing Agency
Responsibilities
Take and process customer orders, provide delivery information, and follow up as required
Review workload and prioritize work to ensure delivery times, locations, and customer requirements are consistently met
Become versed and continually pursue knowledge on all manufactured product group(s) as assigned
Learn to utilize the computer system(s) and programs for functions in your area, such as the ERP software, Microsoft Office, email, etc
Notify supervisor, warehouse, and outside sales staff of customer issues as warranted
Maintain accurate customer contact records
Build relationships with customers by maintaining a sophisticated level of customer service and providing value added services such as consumption and inventory reporting
Create a strong professional relationship with assigned accounts
Coordinate shipment of products (including expedited and third-party freight) with warehouse personnel
Prepares purchase orders, warehouse releases, invoices, ISO certificates, Certificates of Analysis (COA), export documents, and other records and reviews for accuracy
Assist sales and accounts receivable to ensure customer invoices are paid according to the company’s terms
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
Organizes and maintains file system and files correspondence and other records
Monitors MISys inventory data and reconcile with individual warehouse(s) end of the month report
Participate in various departmental and interdepartmental meetings or training as required
Works closely with KY Operations team to ensure materials are ordered or transferred as needed
Manage office supply inventory and place orders as needed, including maintaining the Postal Meter
Screen phone calls and greet guests
Qualification
Required
High school graduate or GED
Three to five years' Customer Service experience in a corporate/manufacturing environment
Ability to perform each essential duty satisfactorily
Ability to read and comprehend simple instructions, short correspondence, and memos
Ability to write simple correspondence
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Ability to speak fluent English
The ability to have a good relationship with others
The ability to concentrate for extended periods
Working knowledge of Microsoft Word, Excel
Preferred
Associate degree in business or related field
Accounting experience
Shipping/logistics experience
Company
Pasona N A, Inc.
Pasona N A is a staffing and recruiting company that provides temporary staffing and full-time placement services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Kenji Furushiro
President and CEO
Sayaka Doi
VP of Strategic IT Partner
Company data provided by crunchbase