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Cohesity · 5 hours ago

Technical Support Engineer

Roseville, MN

Full-time

Hybrid

New Grad, Entry Level

$61K/yr - $76K/yr

Cohesity is a leader in AI-powered data security and management, dedicated to helping organizations defend against cybersecurity threats. The Technical Support Engineer role involves providing timely resolution to technical issues for customers, collaborating with engineering teams, and ensuring high-quality customer support.

AnalyticsArtificial Intelligence (AI)Cloud ComputingCyber SecurityData CenterData StorageInformation Technology

No H1B

Responsibilities

Work with Cohesity customers to provide a timely resolution to technical issues that they may encounter

Use available tools to investigate and troubleshoot technical issues

Record customer interactions, including investigation, troubleshooting, and the resolution of issues

Work closely with Cohesity engineering and account management teams

Demonstrate considerable judgment in selecting methods and techniques for obtaining solutions

Provide the best experience possible for Cohesity customers

Manage workload to ensure that all customer issues are resolved in a timely manner

Assist in the development of comprehensive and reusable self-service solutions for future incidents

Develop knowledge base article

Qualification

TroubleshootingOperating Systems KnowledgeNetworking BasicsAI ToolsBasic Scripting

Required

Degree in Computer Science, Information Systems or related field & graduating in 2026

Demonstrated ability to leverage AI tools to enhance productivity, streamline workflows, and support decision making

Troubleshooting & Problem-Solving – Ability to diagnose and resolve technical issues quickly

Operating Systems Knowledge – Familiarity with Windows, macOS, Linux

Networking Basics – Understanding of TCP/IP, DNS, DHCP, VPNs, firewalls, routers, and switches

Preferred

Basic Scripting & Automation (optional but valuable) – Knowledge of PowerShell, Bash, or Python

Benefits

Health and wellness benefits

Vacation

Paid holidays and refresh days

401(k) retirement plan

Life and disability insurance coverages

Other benefits the Company may offer from time to time

Company

Cohesity

Glassdoor3.7

Cohesity is a data management technology firm that offers hyper-converged secondary storage solutions for backups, files, and analytics.

Founded in 2013

Santa Clara, California, USA

5001-10000 employees

https://www.cohesity.com/

Funding

Current Stage

Late Stage

Total Funding

$955M

Key Investors

Haveli InvestmentsThe Carlyle GroupJP Morgan Chase

2025-04-29Secondary Market

2024-12-10Series H

2024-12-10Series G

Leadership Team

Sanjay Poonen

CEO & President

Greg Statton

Vice President and Chief Technology Officer for Asia Pacific and Japan