City of College Station · 2 weeks ago
Technology Services Technician
College Station, TX
Full-time
Onsite
Entry Level
2+ years expCity of College Station is seeking a Technology Services Technician to provide technical support for IT services. The role involves incident response, asset management, and hands-on technical fixes to ensure efficient functioning of computing equipment.
Government Administration
Responsibilities
Provide level two incident and request response and resolution for IT services relating to computing and peripherals by utilizing technical knowledge of operating systems, equipment, application packages and diagnostic troubleshooting utilities, and assist with level one requests. Record, track, and document the service desk request and incident process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
Maintain up to date software, hardware, and equipment asset information from requisition through retirement in the configuration management system
Prepare assets for deployment, including preparation and application of images, software installations, and delivery
Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications
Prioritize, schedule, and escalate problems, evaluate documented resolutions, test fixes to ensure problem has been adequately resolved, analyze trends for ways to prevent future problems and alert management to emerging trends in incidents
Perform a variety of service desk related tasks to include but not limited to assisting in software releases and rollouts according to Change Management best practices and developing help sheets and FAQ lists for end users
Perform other related duties as assigned and/or required
Qualification
Required
High School Diploma or G.E.D. and one (1) year related technical training, or two (2) years related experience in the field of work; or an equivalent combination of education and experience
Texas Driver's License
Ability to attain ITIL Foundations Certification within 12 months from date of hire
Knowledge of advanced computer hardware including desktops, laptops, portable computing devices, network printers, scanners, and tablets
Knowledge of operating systems, including Microsoft Windows 7 and higher
Supportable knowledge of the Microsoft Office Suite, Adobe Reader, and Web Browsers
Strong written and oral communication skills
Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills
Strong documentation skills
Ability to conduct research into a wide range of computing issues
Ability to absorb and retain information quickly
Ability to present ideas in user-friendly, business-friendly, and technical language
Highly self-motivated and directed
Keen attention to detail
Proven analytical and problem-solving abilities
Ability to effectively prioritize and execute tasks in a high-pressure environment
Exceptional customer service orientation
Experience working in a team-oriented, collaborative environment
Ability to perform essential duties in an environment that entails sitting for extended periods of time, operating keyboards, power tools and other computer components, and lifting and transporting moderately heavy objects such as computers and peripherals
Preferred
Possession of the following certifications: ITIL Foundations Certification, CompTIA A+ Certification and Network+ Certification
Experience working in an ITIL-driven environment, and working knowledge of ITIL principles and processes
Knowledge and experience utilizing Microsoft System Center Configuration Manager to manage hardware, apply images, and deploy software
Experience with operating systems, including Microsoft Windows 7 and higher, iOS and Android
Asset management experience
Company
City of College Station
College Station, Texas, is home to more than 130,000 people from all walks of life.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Michael Ostrowski, CEcD, AICP
Chief Development Officer
Sam Rivera
Chief Information Officer
Company data provided by crunchbase