GitHub · 1 day ago
Senior Researcher
United States
Full-time
Remote
Senior Level
$103K/yr - $274K/yr
7+ years expGitHub is the world’s leading platform for agentic software development, and they are seeking a Senior Researcher to join their Customer Research team. This role involves defining research plans, collaborating with cross-functional teams, and leveraging insights to guide product development.
Artificial Intelligence (AI)Cloud ComputingDeveloper ToolsInternetProject ManagementSaaSSoftware
Responsibilities
Defines and scopes end-to-end research plans (study design, sample selection, test creation, recruiting, moderation, analysis, reporting) with clear success criteria relevant for business needs
Apply mixed-method research expertise, leveraging a strong quantitative background, to review and analyze data, strengthen hypotheses, and make moderately sized business decisions
Proactively identifies research needs and potential problem areas that need to be researched to drive business impact
Collaborate closely with design, product management, and engineering leads to prioritize research opportunities in a fast-paced environment
Partners with senior leadership (Directors and VPs) to identify business needs and makes a business case for the research proactively
Can iterate and pivot quickly in the fast-moving AI space, adapting to different prioritization needs
Links insights to strategic product directions, guiding stakeholders on roadmap prioritization
Share insights in a way that is easy to understand to activate design and engineering processes from insights for a product, product line, or service
Creates and applies communication methods that result in an emotional connection to a customer and convey real user stories
Drive impact and decision-making by acting as a great storyteller, confidentially presenting, convincing, and influencing action that manifests in product decision at the senior leadership level
Creates and applies communication methods that result in an emotional connection to a customer and convey real user stories
Drive alignment in the cross-functional teams you work with- Who's the target customer? What problems do they most need to resolve?
Coach and support PMs and designers in doing their own day-to-day customer conversations and prototype evaluation
Qualification
Required
7+ years experience in User Experience Research
OR Bachelor's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 5+ years experience in user experience research
OR Master's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 3+ years experience in user experience research
OR Doctorate in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 1+ year(s) experience in user experience
OR equivalent experience
3+ years experience in research methods impacting both product direction and detailed experience design
3+ years relevant domain experience within the software development sector
Preferred
Relevant domain experience with developer tools
Strong quantitative research and data analytics skills preferred
User research experience with AI Models, agents is an asset
Background in influencing platform level decisions on data collection instrumentation
Builder/creator - you like to create and experiment with tools, processes, and new technologies
Benefits
Annual bonus
Stock
Generous learning and growth opportunities
Company
GitHub
GitHub is a software company that offers code hosting services that allow developers to build software for open-source and private projects. It is a sub-organization of Microsoft.
501-1000 employees
H1B Sponsorship
GitHub has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (26)
2024 (17)
2023 (14)
2022 (20)
2021 (20)
2020 (10)
Funding
Current Stage
Late StageTotal Funding
$350MKey Investors
Sequoia CapitalAndreessen Horowitz
2018-06-03Acquired
2015-07-29Series B· $250M
2015-06-19Secondary Market
Leadership Team
PJ Hyett
Co-Founder
Kyle Daigle
Chief Operating Officer
Recent News
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