Mission Lane · 15 hours ago
Operations Coordinator, Collections
United States
Full-time
Remote
Entry Level
$17.25/hr - $19.20/hr
1+ years expMission Lane is a purpose-driven fintech company based in the U.S., dedicated to providing better credit options for individuals with less-than-perfect credit scores. They are seeking an Operations Coordinator to engage with customers regarding past-due payments, utilizing strong communication and negotiation skills to facilitate repayment solutions.
CreditFinanceFinancial Services
No H1B
Responsibilities
Represent Mission Lane, professionally engaging with customers over the phone in regards to past due payment
Leverage multiple software systems and technologies simultaneously to efficiently manage customer accounts and document all interactions
Approach customers with dignity and respect, identifying reasons for account delinquency
Skillfully negotiate and problem-solve to secure mutually beneficial repayment solutions
Maintain strict adherence to all company policy, procedures, and regulatory requirements, while consistently delivering high-quality customer service
Qualification
Required
1+ year(s) of professional experience in a customer-focused, solutions-oriented role
Demonstrated negotiation and influence skills, with a track record of successfully overcoming customer objections
Exceptional verbal and written communication skills
Problem solving skills to rapidly identify customer needs and recommend effective, tailored solutions
Composure when handling challenging conversations and the ability to de-escalate
Ability to balance empathy and persuasion to facilitate customer repayment
Tech-savvy, with the ability to quickly learn new software and systems
A growth mindset, open to feedback and continuous improvement
Preferred
Direct experience in consumer debt resolution
Familiarity with contact center technologies (e.g. TCN (dialer), Zendesk)
Proficiency with our key business technology platforms: Mac OS, Google Workspace, Tableau, and Slack
Working knowledge of relevant financial regulatory requirements (e.g. FDCPA, TCPA. FCRA, BSA, SCRA, MLA, UDAAP)
Benefits
Wellness stipend: $100 monthly
Internet stipend: $40 monthly
Paid Time Off (PTO)
Company paid holidays
Health, dental, and vision benefits
Parental leave
Retirement savings: 401(k) plan with company matching
IT equipment: Provided for your role during employment
Company
Mission Lane
Mission Lane is a consumer finance company dedicated to helping everyone have access to fair and clear credit. It is a sub-organization of LendUp.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$675MKey Investors
Oaktree Capital Management
2024-02-16Series Unknown
2022-06-15Series Unknown· $25M
2021-10-27Series Unknown· $150M
Leadership Team
Brandon Black
Chief Executive Officer
Semyon Fishman
Head of Debit Card Engineering
Recent News
Morningstar.com
2025-06-24
Business Wire
2025-03-12
The Motley Fool
2024-05-24
Company data provided by crunchbase